1,423 results found

How Retailers Can Use Prescriptive Analytics/AI To Improve Customer Satisfaction

Retailers are missing out on available opportunities to improve customer satisfaction, which translates directly to missed sales opportunities. We explore the relationship between retail customer satisfaction and the application of prescriptive analytics to make critical operational improvements. We discuss the benefits and core capabilities of prescriptive analytics, and detail opportunities for revenue enhancement, cost reduction and operational improvement. This free report is sponsored by Zebra Technologies.

Singles’ Day 2020: Analyzing Merchants’ Marketing Campaigns

As part of our coverage of Singles’ Day 2020, we review the marketing campaigns that various brands and retailers launched on Alibaba’s Tmall platform to encourage consumer spending during the shopping festival. We focus on three themes: financial incentives, community building and livestream/influencer marketing.

US Survey Update: Latest Insights into Consumers’ Holiday Shopping Plans (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we focus on consumers’ expected shopping behaviors for the 2020 holiday season. We also discuss shoppers’ current online spending habits and avoidance of public places, as well as what activities they expect to do in the next two weeks. Our consumer survey was undertaken on November 10.

Unboxing the Gifting Market amid Experience-Driven Retail

We discuss the key trends impacting the gifting market, highlighting some of the key challenges in the industry, such as returns. This report offers insights into the size of the US gifting market, the popularity of gift cards and consumer demand for personalization. We also explore Loop Commerce’s Gift Experience Management (GXM) solution GiftNow, which helps retailers leverage omnichannel capabilities to redefine the gifting experience for gift shoppers and recipients alike.

US Survey Update: Discretionary Categories See Online Uptick as More Consumers Avoid Stores (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we highlight an uptick in online shopping in discretionary categories, influenced by consumers’ avoidance of brick-and-mortar stores and other public places. We also present findings around the activities that consumers expect to do in the next two weeks. Our consumer survey was undertaken on November 3.

The US Menswear Market: More Casual, More Competitive

The US menswear market is becoming more focused on comfortwear, casualwear and activewear, with these categories trending among consumers amid the Covid-19 pandemic. We explore the market shift and discuss what brands and retailers are doing to differentiate themselves in an increasingly competitive environment—including through value private labels, technical innovation and collaborations.

US Survey Update: Consumers’ Shopping Plans for Thanksgiving and Black Friday (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we discuss whether consumers expect to shop for Thanksgiving and Black Friday, and the most popular categories for intended purchases. We also present findings around consumers’ avoidance of public places, as well as what activities they expect to do in the next two weeks. Our consumer survey was undertaken on October 27.

Holiday 2020: Hottest Toys

Continuing our Holiday 2020 series, we explore the hottest toys in the US, based on the key trends that we think are going to influence toy gifting this shopping season. We also summarize the top-toy lists from major US retailers, namely Amazon, Kohl’s, Target and Walmart.

US Survey Update: Online Apparel Shopping Tapers Off, Purchases in Electronics Improve (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we highlight changes in online apparel shopping behavior and improvements in electronics retail. We also present findings around consumers’ avoidance of public places, as well as what activities they expect to do in the next two weeks. Our consumer survey was undertaken on October 20.

US Survey Update: Consumers’ Latest Expectations for Holiday-Season Shopping (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations amid the coronavirus crisis, with a focus on the implications for retail. This week, we focus on consumers’ expected shopping behaviors for the 2020 holiday season. We also discuss shoppers’ current online spending habits and avoidance of public places, as well as what activities they expect to do in the next two weeks. Our consumer survey was undertaken on October 13.

3D Printing: The Future of the Retail Supply Chain?

3D printing is an emerging technology that brands and retailers are increasingly incorporating into their manufacturing processes. We discuss ways to leverage 3D technology to optimize manufacturing processes and supply chains, with a focus on the retail industry. By analyzing select use cases, we explore the benefits of this innovative technology, as well as the limitations that have held mainstream retailers back from consistent or large-scale use of 3D printing in manufacturing.

US Survey Update: Shoppers’ Plans for Prime Day, 10.10, and Target’s and Walmart’s Shopping Events (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we discuss whether consumers expect to purchase from or browse promotions in the four upcoming shopping festivals in October and the most popular categories for intended purchases. We also discuss consumer behavior across retail and grocery, including findings around consumers’ avoidance of public places, as well as what activities they expect to do in the next two weeks. Our consumer survey was undertaken on October 6.

Holiday 2020: US Shopper Survey—How Shifting Spending Patterns Will Impact Retail

Coresight Research’s recent survey provides a detailed update on US consumers’ holiday 2020 shopping expectations, with a focus on the implications for US retail. Given the uncertain context to US consumer’s holiday shopping decisions, the shape and scale of consumer demand during the holiday peak is less certain than ever. We take a deep dive into shoppers’ expectations for the US holiday 2020 season with results and insights from our survey.