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Deep Dive 17 minutes

Using Prescriptive Analytics To Improve Customer Satisfaction

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Coresight Research

What's Inside

Retailers are missing out on available opportunities to improve customer satisfaction, which translates directly to missed sales opportunities. In this report, we explore how retailers can apply prescriptive analytics to make critical operational improvements in inventory management, fulfillment and customer service—and thus boost revenue.

This report is sponsored by Zebra Technologies.

Click here to read more about how prescriptive analytics can address current retail challenges.

Contents

What’s the Story?

Why It Matters

Using Prescriptive Analytics To Improve Customer Satisfaction: A Deep Dive

Prescriptive Analytics: Overview

Benefits

Functionality

Relationship Between Operational Efficacy and Customer Experience

Inventory

Fulfillment

Customer Service

Safety Concerns

Benefits for Retailers

What We Think

Implications for Brands/Retailers

Implications for Technology Vendors

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