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Ulta Beauty vs. Sephora: Assessing Loyalty Reward Programs and the Buying Behaviors of Beauty Shoppers

We discuss the success of two dominant US retail chains, Ulta Beauty and Sephora, with a focus on the nature and impact of each retailer’s loyalty program as well as their employment of artificial intelligence and data analytics to drive customer engagement. We also compare the shopping behaviors of Ulta’s and Sephora’s customers using survey data.

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Cannabis Insights: The CBD Consumer

Our new survey sheds light on the CBD boom. We look at who is buying CBD, where they buy it and why they use it—to review the opportunity for retailers to enter this fast-growing category.

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Singles’ Day 2019: Analyzing New Entrants, from Allbirds to Everlane

Continuing our coverage of Singles’ Day 2019 in China, we discuss the new entrants to Alibaba’s e-commerce platforms, which participated in the shopping holiday for the first time this year. Looking to penetrate the China market, these brands—across multiple sectors including beauty, parent-and-baby and personal care—employed different strategies to promote their products and engage with consumers.

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Costco: A Timeline of Key Events

This report looks at Costco’s rise from its first warehouse in 1983 in Seattle to over 780 by the end of 2019, $152.7 billion in revenue in FY19 and its current international expansion.

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UK Department Stores: A Year of Decline

Department stores in the UK are facing tough conditions while being tied into long leases. Some UK retailers have entered into administration or used company voluntary arrangements to prevent collapse. This report focuses on the struggles of four of the UK’s biggest names: Debenhams, House of Fraser, Marks & Spencer and John Lewis.

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