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How Retailers Can Use Prescriptive Analytics/AI To Improve Customer Satisfaction

Retailers are missing out on available opportunities to improve customer satisfaction, which translates directly to missed sales opportunities. We explore the relationship between retail customer satisfaction and the application of prescriptive analytics to make critical operational improvements. We discuss the benefits and core capabilities of prescriptive analytics, and detail opportunities for revenue enhancement, cost reduction and operational improvement. This free report is sponsored by Zebra Technologies.

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Earnings Insights 3Q20, Week 2: Beauty Categories Witness Strong Recovery; Crisis Continues To Support Discount Formats

Our weekly Earnings Insights reports feature highlights from recent management commentary at major US retailers as they report third-quarter 2020 earnings. We condense what retail companies are reporting, with a focus on the impact of the coronavirus crisis. This week, there are highlights from companies that reported in the week ended November 15, namely Coty, CVS Health, Grocery Outlet and The RealReal.

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US Survey Update: Latest Insights into Consumers’ Holiday Shopping Plans (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we focus on consumers’ expected shopping behaviors for the 2020 holiday season. We also discuss shoppers’ current online spending habits and avoidance of public places, as well as what activities they expect to do in the next two weeks. Our consumer survey was undertaken on November 10.

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2020 Holiday Outlook and Third-Quarter Recap

On November 12, 2020, John Harmon, Senior Analyst at Coresight Research presented an outlook for the 2020 holiday season and a wrap-up of the third quarter at a virtual webinar hosted in partnership with business weather intelligence firm Planalytics. This presentation provides a retail update for the third quarter of 2020, plus a preview of the 2020 holiday season and key retail themes. Evan Gold, EVP of Global Partnerships at Planalytics also presented weather-driven insights for the quarter.

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US Survey Update: Discretionary Categories See Online Uptick as More Consumers Avoid Stores (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we highlight an uptick in online shopping in discretionary categories, influenced by consumers’ avoidance of brick-and-mortar stores and other public places. We also present findings around the activities that consumers expect to do in the next two weeks. Our consumer survey was undertaken on November 3.

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Holiday 2020: Five Predictions for US Retail

The shape and scale of consumer demand during the holiday peak is less certain than ever due to the Covid-19 pandemic. We present five predictions for US retail for the 2020 holiday season, covering consumer shopping plans for Black Friday and Thanksgiving; the rise of e-commerce this holiday; online grocery demand; and an evolving gifting mix, with gift cards presenting an opportunity for retailers.

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The US Menswear Market: More Casual, More Competitive

The US menswear market is becoming more focused on comfortwear, casualwear and activewear, with these categories trending among consumers amid the Covid-19 pandemic. We explore the market shift and discuss what brands and retailers are doing to differentiate themselves in an increasingly competitive environment—including through value private labels, technical innovation and collaborations.

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Brand Journeys to Singles’ Day 2020: #5—Lab to Beauty To Capitalize on the Growing “Natural Beauty” Trend in China

Hosted annually on November 11, Singles’ Day is the world’s largest online shopping festival. Continuing Coresight Research’s Brand Journeys to Singles’ Day 2020 series, we profile beauty brand Lab to Beauty, which specializes in CBD skin care. We discuss the growing popularity of the “natural beauty” concept in China and how Lab to Beauty will utilize key opinion leaders and livestreaming to engage with consumers ahead of, and during, Singles’ Day.

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US Survey Update: Consumers’ Shopping Plans for Thanksgiving and Black Friday (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we discuss whether consumers expect to shop for Thanksgiving and Black Friday, and the most popular categories for intended purchases. We also present findings around consumers’ avoidance of public places, as well as what activities they expect to do in the next two weeks. Our consumer survey was undertaken on October 27.

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Holiday 2020: Hottest Toys

Continuing our Holiday 2020 series, we explore the hottest toys in the US, based on the key trends that we think are going to influence toy gifting this shopping season. We also summarize the top-toy lists from major US retailers, namely Amazon, Kohl’s, Target and Walmart.

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Brand Journeys to Singles’ Day 2020: #1—Uncle Bud’s Leverages Celebrity Influence for China Debut

Hosted on November 11, Alibaba’s Singles’ Day is the world’s largest online shopping festival. Coresight Research’s Brand Journeys to Singles’ Day 2020 series profiles 11 US and international small- and medium-sized brands with insights into their Tmall Global strategy in the run-up to the shopping event. To kick off the series, we profile Uncle Bud’s and discuss the importance of key opinion leaders (KOLs) in the brand’s Tmall Global journey.

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