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US Survey Update: Product Returns amid the Pandemic (Select Findings)

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Coresight Research

What's Inside

This report provides select findings from Coresight Research’s November 10 survey of US consumers on their behaviors and expectations, with a focus on implications for retailers. This week, we discuss consumer attitudes toward product returns amid the pandemic and for the 2020 holiday season.

This report is available for free and can be accessed by registering for a free account. We highlight selected findings from our weekly survey across three key topics:

  1. Consumer preferences for product returns—whether in-store or online—amid the pandemic
  2. Consumer expectations for post-holiday returns
  3. The sustained penetration of e-commerce

Our full report is available to premium subscribers and includes further findings on the following:

  • What activities respondents have done in the past two weeks and what they expect to do in the next two weeks
  • Whether respondents are currently avoiding public areas or travel—and which types of places or travel they are avoiding
  • Whether respondents are buying more or less of any retail categories as a result of Covid-19 and, if so, which types of products
  • Whether US shoppers are making more purchases online during the coronavirus pandemic and, if so, which categories

Our latest research provides an update to our previous reports, which were based on surveys undertaken on November 10, November 3, October 27, October 20, October 13, October 6, September 29,  September 22, September 15, September 9, September 2, August 26, August 19, August 12, August 5, July 29, July 22, July 15, July 8, July 1, June 24, June 17, June 10, June 3, May 27, May 20, May 13, May 6, April 29, April 22, April 15, April 8, April 1, March 25 and March 17–18.

In addition to our US consumer surveys, Coresight Research is publishing ongoing coverage on the coronavirus pandemic, which can be accessed here.

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