What's Inside

This report is part of Coresight Research’s series of roundtable discussions and research reports, entitled The New Age of Customer-First Supply Chains, in which we present key insights into strategic areas in which brands and retailers can take action to build a resilient and profitable supply chain.

We explore how retailers are adopting tools and technologies to reshape the last mile to be more agile, efficient and responsive to consumer demand. We cover last-mile transformation strategies including dark stores, delivery platforms, micro-fulfillment centers, BOPIS and more.

Read our previous reports in the series, on the four pillars to building a resilient supply chain, intelligent demand forecasting and on-demand manufacturing, customer-centric commercial collaboration, and supply chain visibility.

Contents (Click to navigate)

What’s the Story?

Why It Matters

Last-Mile Transformation: Coresight Research Analysis

Dark Stores Bring Fulfillment Closer to Consumers

Store-Based Delivery Platforms Are Becoming More Creative

Micro-Fulfillment Centers Leverage Automation To Enable Rapid Delivery

Alternative Modes of Fulfillment Are Gaining Popularity

Product Returns Are Reinventing the E-Commerce Experience

What We Think