The New Age of Customer-First Supply Chains: Introduction—Four Pillars for Building a Resilient and Profitable Supply Chain

What's Inside

In Coresight Research’s new series of roundtable discussions and research reports, entitled The New Age of Customer-First Supply Chains, we will present key insights into strategic areas in which brands and retailers can take action to build a resilient and profitable supply chain.

In this report, we introduce the series by outlining each of the four pillars, as well as the foundation of sustainability and the bottom line. We also outline the importance of artificial intelligence and machine learning as enabling technologies.

Read more Coresight Research coverage of the supply chain and sustainability in retail.

Contents

What’s the Story?

Why It Matters

Four Pillars of a Resilient and Profitable Supply Chain: A Deep Dive

Enabling Technologies: AI and ML

1  Intelligent Demand Forecasting

2  Customer-Centric Commercial Collaboration (the Three Cs)

3  Control Tower of the Future

4  The Last Mile

5  Foundation: Sustainability and the Bottom Line

What We Think

Implications for Brands/Retailers

Implications for Real Estate Firms

Implications for Technology Vendors