QUESTION OF THE WEEK: How Many US Consumers Are Changing Their Behavior Due to the Coronavirus Outbreak?

When Coresight Research surveyed US consumers on February 25–26, over one-quarter (27.5%) said that the coronavirus outbreak is prompting them to currently avoid, or limit their visits to, public areas or change their travel arrangements. Well over half of respondents (58.0%) expect to do so if the outbreak worsens in the US. Among those currently changing their behavior, 47% say they are avoiding or limiting visits to shopping centers/malls. Among respondents likely to change their behaviour if the outbreak worsens, 75% expect to avoid malls—with this type of location topping the list of those to be avoided.

Reasons to Read

In each report in the Weinswig’s Weekly series, Coresight Research CEO and Founder Deborah Weinswig reflects on a topical theme in retail. This week’s note “From the Desk of Deborah Weinswig” looks at Amazon’s foray into cashierless grocery with its new Amazon Go Grocery format.

Each report also includes the following content:

  • Recent retail and technology headlines from Asia, Europe, Latin America and the US—this week’s highlights include Sephora, Puig and Prada.
  • Macroeconomic updates for Asia, Europe, Latin America and the US
  • An earnings calendar for Coresight 100 companies
  • A calendar of upcoming retail events

Reasons to Read

Our Weekly US and UK Store Openings and Closures Tracker reports on store closures, openings and bankruptcies. We cover:

  • What is happening in retail in the US and UK this week
  • Year-to-date 2020 major US and UK store openings and closures
  • 2020 major US retail bankruptcies
  • New non-store-closure news

This week, there are highlights from Amazon and Modell’s Sporting Goods in the US and Boux Avenue in the UK. We also discuss quarterly store openings/closures settlements following the release of quarterly company filings this week.

Click here to view our full collection of Weekly US and UK Store Openings and Closures Trackers.

Complementing our weekly Tracker report, the new Coresight Research Retail Store Databank offers our premium subscribers access to openings and closures data from 2012 to 2020 year to date, filterable by sector and year. Click here to view.

You are currently viewing a preview of this report.

Please select an access option to view the full report. Hide Options -

Get unlimited access to all our research with one of our subscription plans.

View Subscription Plans
or

Contact us to purchase this report.

Contact us

Reasons to Read

With fears of a global coronavirus pandemic spreading, US consumers are already becoming cautious—and if the situation worsens (or even the perception of the situation), US consumers could dramatically change habits to reduce the risk of infection, and this could hit retailers hard.

This report draws on a proprietary Coresight Research survey that found many consumers are already avoiding public places.

  • Over a quarter of respondents say they already avoid public places or have changed travel plans—and that jumps to well over half if the outbreak worsens.
  • Hardest hit are likely to be malls, shopping centers and other crowded locations.
  • Restaurants, theaters and other discretionary spending destinations could also be hit.

Click here to view Coresight Research’s ongoing coverage of the coronavirus outbreak.

We present Three Things You Need To Know on US Furniture and Furnishings E-Commerce. Find the full report here.

Reasons to Read

For fiscal 4Q20, Salesforce reported on February 25, 2020 that it beat the consensus estimate for adjused EPS and raised FY21 guidance. In addition, the company announced the stepping down of Co-CEO Keith Block, as well as its acquisition of cloud and mobile software provider Vlocity.

For more about Salesforce, read the recent company report, an overview of the recent investor meeting and our wrap-up of the Dreamforce conference.

 

Reasons to Read

As the coronavirus outbreak continues, we consider the positive takeaways for retailers in China. We discuss the effects of the current consumer preference for e-commerce over brick-and-mortar shopping—although this may be providing an opportunity for nongrocery retailers to reassess their online retail strategies, physical stores in the grocery sector may not be losing out. We look at how brands can use Chinese super app WeChat to connect with shoppers during the outbreak and afterwards, as well as an increasing consumer focus on health and wellness.

Click here to view Coresight Research’s ongoing coverage of the coronavirus outbreak in China.

Reasons to Read

When Amazon announced the opening of its first full-sized non-Whole Foods grocery store, it answered several years of speculation about Amazon’s plans for the grocery space since its 2017 Whole Foods acquisition.

This report looks at how:

  • The new Amazon Go Grocery store format differs from Amazon Go.
  • Amazon Go Grocery will complement (not replace) Whole Foods stores.
  • The new grocery stores will source some same products as Whole Foods, but most will be different—and offered at lower price points.

Reasons to Read

Google Cloud has announced its acquisition of Dutch mainframe-migration company Cornerstone, which should drive enterprises to move legacy applications to the cloud.

The acquisition is the latest move Google to expand its fast-growing Cloud business, following the company’s $2.6 billion acquisition of analytics company Looker earlier in February 2020.

Reasons to Read

US retail sales growth slowed in January after a strong showing in December, although December’s numbers were likely helped by the late Thanksgiving that pushed more holiday spend into the the following month.

This report looks at key consumer indicators in the US, the UK and China:

  • In the US, inflation was on par with wage growth—but fuel prices surged.
  • UK food price inflation moderated in January—but inflation strengthened in fuel.
  • In China, per capita disposable income expanded at a healthy clip, fuel prices fell double digits and food prices climbed double digits as the ongoing outbreak impacts the domestic economy.

Coresight Research’s monthly reports keep you up to date on US and UK retail sales, US retail traffic and in-store metrics, selected US retailers’ same-store sales and key global consumer indicators. Click here to view our full collection of Monthly Reports.

You are currently viewing a preview of this report.

Please select an access option to view the full report. Hide Options -

Get unlimited access to all our research with one of our subscription plans.

View Subscription Plans
or

Contact us to purchase this report.

Contact us

Reasons to Read

Macy’s reported fiscal 4Q19 revenues down 1.4% YoY and full-year results down 1.6% as same-store sales struggle. The company has high hopes for its Polaris turnaround plan, and is taking a number of steps to restore growth, including: 

  • Closing stores that account for a big chunk of the fleet (and associated costs) but contribute a much smaller percentage of revenues. 
  • Renovating existing stores to better match today’s consumer preferences. 
  • Doubling down on its digital offering to better engage customers and drive an omnichannel experience. 

Reasons to Read

This report is part of a monthly series in which we discuss developments in China under the banner of “New Retail.” We offer insights into recent news, with a focus on digitalization and strategic collaborations.

This week, highlights include the opening of a flagship store on Tmall Luxury Pavilion by LMVH’s fashion brand Kenzo, as well as actions taken by retailers in the midst of the coronavirus outbreak—JD.com is using drones to deliver orders and Alibaba is helping farmers to sell fresh produce.

The appendix details the last 12 months of New Retail developments in China.

You are currently viewing a preview of this report.

Please select an access option to view the full report. Hide Options -

Get unlimited access to all our research with one of our subscription plans.

View Subscription Plans
or

Contact us to purchase this report.

Contact us

Reasons to Read

As the pace of innovation increases exponentially, retail technology companies are developing powerful new machine learning-powered artificial intelligence solutions that can put new tools into the hands of retailers—and their customers.

This report looks at how companies are deploying technology that can:

  • Transcribe speech to text, translate language, create text classification models, offer personality insights and even analyze a callers tone of voice
  • Deploy automated customer care platforms that can solve 70% of inquiries, no human involvement required.
  • Deploy bots onto messaging apps such as Facebook Messenger and WhatsApp.
You are currently viewing a preview of this report.

Please select an access option to view the full report. Hide Options -

Get unlimited access to all our research with one of our subscription plans.

View Subscription Plans
or

Contact us to purchase this report.

Contact us

We present Three Things You Need To Know on Cannabis Insights: The Marijuana Consumer. Find the full report here.

QUESTION OF THE WEEK: How Big Is the Global CRM Software Market?

The global customer relationship management (CRM) software market was worth $36 billion in 2019, according to Statista. It is set to reach $40 billion by 2023, representing a CAGR of 2.9% over four years.

@import url('https://fonts.googleapis.com/css2?family=Roboto:wght@300;400;700&display=swap'); #pf-body { font-family: 'Roboto', sans-serif; font-size: 14px; line-height: 1.4rem; } #pf-body h2, #pf-body h2 a, #pf-body h5, #pf-body h5 a { color: #ed1f2c; margin-bottom: 20px; font-size: 22px; line-height: 24px; text-transform: uppercase; font-weight: bold; } #pf-body h6 { font-size: 8px; font-style: italic; } #pf-body .copyright { margin-bottom: -30px; margin-top: 20px; } #pf-src, #pf-body .red-key-icon, #pf-body .coresight-meta-right, #pf-body .dataTables_paginate, #pf-body #qm-panels, #pf-body .coresight-category-tag, #pf-body #pf-date, #pf-body #pf-author, #pf-body .cli-privacy-overview, #pf-body .cli-tab-section, #pf-body div[id^="highcharts-screen-reader-region-before-"], #pf-body div[id^="highcharts-screen-reader-region-after-"], #pf-body .highcharts-contextmenu, #pf-body .highcharts-exporting-group { display: none; } #pf-body .wp-caption-text, #pf-body .tr-caption, #pf-body .caption-text { text-align: left; line-height: 1.3; font-size: 12px; } #pf-body .csr-footer-pdf-box { background-color: #ddd; margin-top: 20px; padding: 20px; text-align: center; } #pf-body .csr-footer-pdf-box p, #pf-body .csr-contributors-section p { margin-bottom: 0; } #pf-body .csr-contributors-section { margin-top: 20px; } #pf-body .key_points p { margin-bottom: 0; } #pf-body .csr-watermark { position: fixed; bottom: -20px; right: 5px; margin: 5px auto; opacity: .3; text-align: center; } #pf-body ul { padding-left: 1rem; margin-bottom: 10px; } #pf-body ul li:first-child:last-child { list-style: initial; } #pf-body table { border: 1px solid #e5e5e5; font-size:10px; } #pf-body tr { border-bottom: none; } #pf-body th, #pf-body td { border-bottom: 1px solid #e5e5e5; border-right: 1px solid #e5e5e5; line-height: 1.3; padding: 5px; } #pf-body td { vertical-align:top; } .pf-app-inner.d-flex.flex-column { flex:0 !important; } #pf-body .coresight-executive-summary-section { background-color: #f2f2f2; padding: 1px 15px; margin-left: -10px; margin-right: -10px; }