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Deep Dive | August 14, 2024 Premium

Retail-Tech Landscape: CDP Software

Customer data platforms (CDPs), part of the broader customer relationship management market, collect and integrate data in real time, enabling businesses to unify profiles to gain a holistic view of their customers. Read this Retail-Tech Landscape to understand the functionality of CDPs and discover key technology solution providers in this field.

Deep Dive | June 20, 2024 Free Report

AI Models: Risky Business—Navigating the Challenges of Using AI

Beware the risks of AI and generative AI! We dive into the challenges of deploying AI and recommend key actions that retail companies should take to ensure that AI models operate effectively and are used responsibly. This free report is sponsored by Intel.

Insight Report | March 7, 2024 Premium

Generative AI Latest: The Copilots Are Now Flying the Plane

Continuing our Generative AI Latest series, we present recent announcements in the GenAI (generative artificial intelligence) space globally—including new applications and infrastructure, and the launch of new GenAI copilots with advanced capabilities.

Insight Report | March 7, 2024 Premium

Data Dive: Global Tech Layoffs—Cyclical or Structural?

We review data on layoffs in the global technology industry and pose the question of whether workforce reductions are cyclical, due to a slower economic cycle and a reaction to pandemic-era expansion, or structural, amid the rise of artificial intelligence (AI) and generative AI (GenAI).

Deep Dive | February 15, 2024 Premium

Retail 2024: Top 10 Trends in Retail Technology

As part of the Coresight Research Retail 2024 series, we provide an overview of the retail-tech market and present 10 key technologies that we expect to be influential in retail in 2024.

Insight Report | February 8, 2024 Premium

Generative AI Latest: GenAI Chatbots and Apps Are Ready for Prime Time

Continuing our Generative AI Latest series, we present recent announcements in the GenAI space globally—including new applications and infrastructure, and the rise of GenAI chatbots.

Event Coverage | February 1, 2024 Premium

NRF 2024: Retail’s Big Show Wrap-Up—Leveraging Tech To Evolve the Retail Experience and Improve Efficiency

We present insights from all three days of NRF 2024: Retail’s Big Show, covering consumer-centric strategies, the use of AI (artificial intelligence) and generative AI (GenAI), workforce management investments, and opportunities around marketplaces and sustainability, among other topics.

Insight Report | January 12, 2024 Premium

Introducing the New “Tech 25”: Retail-Tech Companies To Watch in 2024

We present our updated Tech 25 focus list of retail-technology companies to watch, spanning e-commerce, infrastructure and more. The list comprises public companies that align with our expectations for key technology trends in 2024 and beyond.

Event Coverage | October 5, 2023 Premium

Salesforce Dreamforce 2023: Generative AI, Data Cloud and Commerce Cloud

We present insights from Salesforce’s Dreamforce 2023 conference, held in San Francisco, US, on September 12–14. With a focus on generative AI and cloud computing, we discuss the AI (artificial intelligence) revolution, the company’s Einstein 1 Platform, and more.

Deep Dive | August 23, 2023 Free Report

Customer Data Platforms: Unearthing Buried Treasure in Unified Shopper Profiles

Coresight Research and VASS explore the benefits of customer data platforms (CDPs) in creating complete shopper profiles from extensive data trails. We discuss how companies can connect with their huge unknown customer base.

Event Coverage | July 31, 2023 Premium

AWS Summit, New York, 2023: Amazon Introduces Generative AI Innovations

We present highlights from the AWS Summit 2023, hosted by Amazon in New York. We discuss generative AI innovations and examples of the technology in use by Fox and Salesforce.

Event Coverage | June 27, 2023 Premium

Salesforce Connections 2023: Embedding Generative AI in the Marketing Cloud and Commerce Cloud

We present key insights from Salesforce’s Connections 2023 conference, covering the addition of generative AI into the company’s cloud offerings.

Event Coverage | March 16, 2023 Premium

TrailblazerDX 2023: Keynote Address—Salesforce Jumps on the Generative AI Bandwagon with Einstein GPT

Salesforce announced its new Einstein GPT generative AI technology at its TrailblazerDX developer conference in March 2023. We discuss this announcement and related developments.

Event Coverage | January 24, 2023 Free Report

Key Retail-Tech Themes at NRF 2023: Retail’s Big Show—Loss Prevention, Forecasting, Personalization and Associate Enablement

We discuss the retail technology solutions featured at NRF 2023: Retail’s Big Show across four key themes: loss prevention, demand forecasting, personalization and associate enablement.

Event Coverage | December 15, 2022 Premium

Salesforce Industry Analyst Forum 2022: Slack CEO To Leave Salesforce; Digital HQ Concept Enables Collaboration

We present key insights from Salesforce’s Industry Analyst Forum, a virtual fireside chat with Slack CEO Stewart Butterfield that focused on the future of the collaboration tool. We discuss Salesforce’s acquisition of Slack, the impending departure of Butterfield and Slack’s plans to improve productivity through integrations.