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ICSC Research Connections: Experiences, Services, Fun and Commerce Too!

On October 27–29, Coresight Research attended attended and presented at ICSC’s Research Connections conference in Florida. Our key insights from the event include the heightened consumer expectation for experiences, an increasing focus on sustainability for retailers and shopping-center developers and the synergistic effect of online and physical retail.

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Holiday 2019: UK Black Friday Insights

On November 29, Coresight Research’s UK team undertook its fifth annual tour of stores in central London for Black Friday. In this report, we pick out likely outperformers, one apparent underperformer and other stores of note. We also provide a table comparing promotions this year to those of 2018.

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Supply Chain Briefing: Four Ways Companies Are Simplifying Their Supply Chains

Supply Chain Briefing: Four Ways Companies Are Using to Approach Supply Chain Simplification
Supply chains are becoming increasingly complex, prompting global retailers to look for ways to simplify processes to speed operations and cut costs. Companies are streamlining supply chains by consolidating vendors, unifying data systems and streamlining distribution channels by selling directly to consumers.

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Holiday 2019: Hottest Toys

Continuing our Holiday 2019 series, we outline key trends that we think are going to influence toy gifting in the US this shopping season. We also consider the competitive strategies of major players in the toys and games sector, including Amazon and Walmart.

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Ulta Beauty vs. Sephora: Assessing Loyalty Reward Programs and the Buying Behaviors of Beauty Shoppers

We discuss the success of two dominant US retail chains, Ulta Beauty and Sephora, with a focus on the nature and impact of each retailer’s loyalty program as well as their employment of artificial intelligence and data analytics to drive customer engagement. We also compare the shopping behaviors of Ulta’s and Sephora’s customers using survey data.

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