ICSC Research Connections: Experiences, Services, Fun and Commerce Too!

Executive Summary

The Coresight Research team attended and presented at ICSC’s Research Connections conference, held on October 27–29 in Miami Beach, Florida. We detail key insights from the three-day conference:

• By 2030, more services are expected to be offered in shopping centers, and there will be heightened consumer expectations for goods/products with experiences.
• New metrics will emerge to value retail real estate that holistically incorporates all that occurs in the store.
• An omnichannel retail strategy creates incremental spending across multiple commerce touchpoints according to an ICSC study, Halo Effect II.