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Retail Reimagined: Making the Store Experience Frictionless

As part of our Retail Reimagined series, which explores the outlook for retail in a post-crisis world, we discuss how retailers are removing friction from the shopping process by adopting technologies that support seamless and integrated in-store experiences—including self-guided scanning and augmented and virtual reality technology.

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US Back to School 2020: A Redefined Shopping Basket

Part of our US Back to School 2020 series, we look at what the shopping basket may look like this season amid uncertainty around school and college reopening models due to the coronavirus crisis. We discuss the challenges that retailers face in determining demand and the implications of the transformed BTC season for students and retailers.

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US Survey Update: Slowdown in Online Shopping Despite High Avoidance of Public Places (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations amid the coronavirus crisis, with a focus on the implications for retail. This week, we saw avoidance of public places remain high, although a slight decline in avoidance of shopping centers could be a positive sign for retail. We discuss how this aligns with consumer activities over the past two weeks, as well as the changing popularity of e-commerce. Our consumer survey was undertaken on July 29.

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Retail Reimagined: Using New Selling Models To Drive Sales—Livestreaming and Community Group Buying

As part of our Retail Reimagined series, which explores the outlook for retail in a post-crisis world, we discuss the rise of brands and retailers leveraging livestreaming e-commerce and community group buying platforms to drive sales and adapt their services. We consider recent examples of these trends in China and the US, as well as implications for brands, retailers and technology vendors.

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Coresight Research x CEW: Beauty Insights—Spectacular Retail Drives Beauty Growth in China

The Chinese beauty market is the second largest in the world behind the US, and it is growing at a rapid rate—fueled by e-commerce and social and digital technologies. Together with CEW, we highlight China’s spectacular retail model in beauty, which blends engaging strategies with technologies and optimizes digital marketing and shopping formats with an AI-enabled supply chain.

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Retail Reimagined: Using Shopping Festivals To Boost Sales

As part of our Retail Reimagined series, which explores the outlook for retail in a post-crisis world, we discuss shopping festivals as an innovative way to generate interest in products, boost brand awareness and drive sales following the coronavirus pandemic. We consider the implications for brands, retailers and technology vendors.

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US Survey Update: Consumers Increasingly Avoiding Public Places and Shifting More Apparel Spending Online (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations amid the coronavirus crisis, with a focus on the implications for retail. This week, we saw consumers’ concerns increase again, stemming from a rising number of new coronavirus cases in the US. We discuss how this sentiment affects avoidance of public places, as well as what activities consumers expect to do in the next two weeks.

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Livestreaming E-Commerce Takes Off in the US

China has a relatively mature livestreaming e-commerce market, but we are now also seeing momentum in the US as brands and retailers further explore the use of social media platforms to engage with consumers and boost sales. We discuss selected retailers’ and social media platforms’ moves into livestreaming e-commerce in the US and consider the impact of in-video checkout functionality and social media influencers on consumer shopping behavior.

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Coronavirus Insights: US Survey Update—Holiday Early Read with Consumers Expecting To Shop Early and Spend Less (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations amid the coronavirus crisis, with a focus on the implications for retail. This week, we focus on consumers’ expected shopping behaviors for the 2020 holiday season. We also discuss shoppers’ current online spending habits and avoidance of public places, as well as what activities they expect to do in the next two weeks. Our consumer survey was undertaken on July 15.

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