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LuxeCX/AMCX Conference 2019: Luxury Brands and the Customer Experience in the Digital Age

On September 25, 2019, Coresight Research attended LuxeCX/AMCX: The Role of Customer Experience in Business, a conference on the luxury business, hosted in New York City. Luxury brands and retailers, service providers and researchers discussed the role of customer service as a key determinant for consumers when making shopping and buying decisions.

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Retail-Tech Landscape: The Internet of Things

The Internet of Things (IoT) improves retail operations and transforms the consumer shopping experience. This report continues our Retail-Tech Landscape series. It lists notable companies that are utilizing the IoT to provide applications focused around improving consumer engagement, measuring and analyzing shopper behavior and managing supply chains, inventory, store operations, payments and waste management.

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