What's Inside

AI is a powerful tool that can greatly improve customization—but offers many other benefits, such as:

• Understanding your customers better.
• Providing enhanced services.
• Offering a more seamless shopping journey.
• Entertaining the customer during the shopping experience.
• Improving operational efficiency.

We’re seeing leaders and emerging players specializing in areas such as marketing, customer service, sentiment analysis and demand forecasting. This report uses our proprietary Coresight Matrix to evaluate who’s leading and who is emerging in innovation and market power.