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Open for Business with Chris Baldwin, BJ’s Wholesale Club: Empathy and Personalization in Club-Store Retail

As part of our Open for Business webinar series, we hosted Chris Baldwin, Chairman of BJ’s Wholesale Club. We present an edited transcript from this webinar, in which Baldwin offered insights into changing consumer demand amid the coronavirus crisis—covering key topics such as personalization and assortment localization.

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Open for Business with Brad Santanna, The Hershey Company: Digital Signals and Omnichannel Consumer Engagement

​As part of our Open for Business webinar series, we hosted Brad Santanna, Head of E-Commerce Sales at The Hershey Company. We present an edited transcript from this webinar, in which Santanna offered insights into the importance of understanding consumer sentiment in demand, particularly in the current Covid-19 environment—covering key topics such as customer engagement, the use of data, omnichannel shopping and fulfillment.

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Open for Business with Bjoern Peterson, Sensormatic Solutions: The Physical Store and Inventory Accuracy Post Crisis

As part of our Open for Business webinar series, we hosted Bjoern Petersen, President of Sensormatic Solutions. We present an edited transcript from this webinar, in which Petersen offered insights into how retailers can work toward gaining inventory accuracy in the wake of the coronavirus crisis—covering key topics such as consumer demand, e-commerce and fulfillment.

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1Q20 US Earnings Season Wrap-Up: Reviewing the Covid-19 Impact

First-quarter 2020 retail earnings include the negative impact on sales caused by the coronavirus outbreak. We assess the recent performance of US retailers in terms of revenues, earnings per share and comps, considering consensus estimates and year-over-year changes. With retail sectors weathering the Covid-19 crisis in different ways, sales declines are now easing due to stores reopening post lockdown, but the pace of recovery will vary.

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Retail Robustness Index: July 2020 Update—A Revised Methodology Due to Changing Retail Environment

Coresight Research’s Retail Robustness Index, first published on March 26, evaluated the 100 largest US retailers (by revenue) on their ability to weather dramatic shifts in demand as the Covid-19 lockdowns began. This report updates the scores based on financial reports and store-reopening announcements. We also revise our methodology to factor in the major changes in the retail environment over the last three months. Alongside the report, our infographic summarizes key changes since the previous Retail Robustness Index update.

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Aldi’s One-Year Anniversary in China: Key Learnings for International Grocers

With discount supermarket Aldi celebrating its one-year anniversary in China, we discuss the retailer’s success in the market and the learnings it could offer to other foreign grocers.
We explore the five key components of Aldi’s strategy in the China market—including the retailer’s adoption of technology in a new retail model, its focus on fresh food, the implementation of cost-saving strategies and the role of online stores in offering imported goods to consumers.

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