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Open for Business with Chris Baldwin, BJ’s Wholesale Club: Empathy and Personalization in Club-Store Retail

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Coresight Research

What's Inside

Part of the Coresight Research Open for Business webinar series, we present the transcript from our conversation with Chris Baldwin, Chairman of BJ’s Wholesale Club, on June 17, 2020. As business leaders are managing their companies through the coronavirus crisis, we are working to stay engaged with, and facilitate an open dialogue for, companies of all sizes.

This webinar covered the following key topics:

  • The response of BJ’s to the Covid-19 pandemic—with Baldwin highlighting the importance of empathy in the current environment
  • The evolution of personalization and assortment localization
  • The changing supply chain—including the working relationships between BJ’s and its suppliers
  • Shifts in consumer demand for alternate categories and delivery services
  • The market positioning of BJ’s as a club retailer

Click here to watch the video recording of this webinar.

To register for future Coresight Conversations webinars, please click here.

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