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Innovator Intelligence: Decoding Customer Data To Redefine Success in Category Management

As part of our Innovator Intelligence series, we discuss key trends impacting retail category management and how retailers and manufacturers can leverage technologies such as big data and artificial intelligence to become more shopper-centric. We also explore Centricity, an analytics company that leverages AI and machine learning to understand changing shopper demand in real time.

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Reshaping Supply Chains for the 2020s: #3—Building a More Flexible and Cost-Efficient Manufacturing System after Covid-19

In our Reshaping Supply Chains for the 2020s series, we analyze the technologies and trends that are enabling the evolution of the supply chain. In this report, we discuss the implications of Covid-19 for retail manufacturing and the evolution of technology solutions to streamline processes, reduce costs and improve flexibility in supply chains.

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Open for Business with Chris Baldwin, BJ’s Wholesale Club: Empathy and Personalization in Club-Store Retail

As part of our Open for Business webinar series, we hosted Chris Baldwin, Chairman of BJ’s Wholesale Club. We present an edited transcript from this webinar, in which Baldwin offered insights into changing consumer demand amid the coronavirus crisis—covering key topics such as personalization and assortment localization.

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Open for Business with Brad Santanna, The Hershey Company: Digital Signals and Omnichannel Consumer Engagement

​As part of our Open for Business webinar series, we hosted Brad Santanna, Head of E-Commerce Sales at The Hershey Company. We present an edited transcript from this webinar, in which Santanna offered insights into the importance of understanding consumer sentiment in demand, particularly in the current Covid-19 environment—covering key topics such as customer engagement, the use of data, omnichannel shopping and fulfillment.

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Open for Business with Bjoern Peterson, Sensormatic Solutions: The Physical Store and Inventory Accuracy Post Crisis

As part of our Open for Business webinar series, we hosted Bjoern Petersen, President of Sensormatic Solutions. We present an edited transcript from this webinar, in which Petersen offered insights into how retailers can work toward gaining inventory accuracy in the wake of the coronavirus crisis—covering key topics such as consumer demand, e-commerce and fulfillment.

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Open for Business with David Hardiman-Evans, Ocado Solutions: The Impact of Covid-19 on Traditional and Online Grocery

As part of our Open for Business webinar series, we hosted David Hardiman-Evans, SVP, North America at Ocado Solutions. We present the transcript from this webinar, in which Hardiman-Evans offered insights into the dynamic changes in the online grocery sector amid the coronavirus crisis—covering key topics such as consumer demand and loyalty, assortment rationalization and fulfillment models.

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Open for Business with Alex Gourlay, Co-COO of Walgreens Boots Alliance: Adapting to Coronavirus-Led Consumer Shifts in the Food, Drug and Mass Sector

As part of our Open for Business webinar series, we hosted Alex Gourlay, Co-COO of Walgreens Boots Alliance. We present the transcript from this webinar, in which Gourlay offered insights into how his company responded quickly to the coronavirus crisis and leveraged digital opportunities to connect with consumers.

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Open for Business with Brad Burgess, Global Affairs Executive: Digital and Supply Chain Strategies during a Crisis and Beyond

As part of our Open for Business webinar series, we hosted Brad Burgess, Global Head of Corporate Affairs at JD.com. We present the transcript from this webinar, in which Burgess offered insights into supply chain challenges and technological innovations in the context of the coronavirus pandemic and beyond.

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