Event Coverage 41 minutesRegister for Free AccessOpen for Business with Alex Gourlay, Co-COO of Walgreens Boots Alliance: Adapting to Coronavirus-Led Consumer Shifts in the Food, Drug and Mass Sector Coresight Research June 10, 2020 What's InsidePart of the Coresight Research & Blue Yonder Open for Business webinar series, we present the transcript from our conversation with Alex Gourlay, Co-COO of Walgreens Boots Alliance, on May 20, 2020. As business leaders are managing their companies through the coronavirus crisis, we are working to stay engaged with, and facilitate an open dialogue for, companies of all sizes. This webinar offered insights into retail challenges and technological innovations in the context of the coronavirus pandemic and beyond. The discussion covered the following key topics: Sustained movement toward digitalization Walgreens’ quick response to Covid-19 amid major shifts in consumer behavior Omnichannel experiences—including Walgreens’ experience with Red Nose Day The importance of personalized marketing Walgreens’ internal digital technology and communication Developing the mass specialist platform Walgreens’ partnerships through the last mile In addition, we reviewed responses from webinar attendees to a live poll around leveraging technology and narrowing assortments. A Q&A session also prompted conversation around delivery and fulfillment—with Gourlay sharing his advice to retailers emerging from the Covid-19 crisis. Click here to watch the video recording of this webinar. To register for future Coresight Conversations webinars, please click here. Please Login to read the full report. Not a member? Register for a free user account. This document was generated for Other research you may be interested in: 10 Things To Know About Temu, the E-Commerce Marketplace Sweeping the US MarketCoresight Bites: US Store Tracker Extra—Developments in February 2023Weinswig’s Weekly: Roblox and Fortnite Set the Stage for the Developing MetaverseRetail and Healthcare Innovation: Insights from NACDS Total Store Expo 2024