5,858 results found

RetailTech: Supply Chain Software—Shaking Off the Chains of the Past

Supply chain software was already becoming an essential tool to manage complex, data-fueled retail prior to the Covid-19 outbreak, but the pandemic has further underscored the need for retailers to have flexible, adaptable supply chains. We explore the functionality of the modern supply chain, its components and the leading global companies that provide software tools for supply chain management.

Earnings Insights 3Q20, Week 3: Off-Pricers See Strong Improvement, but Department Stores Remain Badly Hit; Sales Surge in Home Improvement

Our weekly Earnings Insights reports feature highlights from recent management commentary at major US retailers as they report third-quarter 2020 earnings. We condense what retail companies are reporting, with a focus on the impact of the coronavirus crisis. This week, there are highlights from companies that reported in the week ended November 22, including Home Depot, Kohl’s, Macy’s, Target, The TJX Companies and Walmart.

US Survey Update: Product Returns amid the Pandemic (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we focus on consumer attitudes toward product returns amid the pandemic and for the 2020 holiday season. We also discuss shoppers’ current online spending habits and avoidance of public places, as well as what activities they expect to do in the next two weeks. Our consumer survey was undertaken on November 17.

How Retailers Can Use Prescriptive Analytics/AI To Improve Customer Satisfaction

Retailers are missing out on available opportunities to improve customer satisfaction, which translates directly to missed sales opportunities. We explore the relationship between retail customer satisfaction and the application of prescriptive analytics to make critical operational improvements. We discuss the benefits and core capabilities of prescriptive analytics, and detail opportunities for revenue enhancement, cost reduction and operational improvement. This free report is sponsored by Zebra Technologies.

The 12 Weeks of Holidays: #8—Outlook for the US Beauty Sector

Beauty brands and retailers have had to adapt to changes in how and what consumers are shopping due to the impacts of the Covid-19 pandemic, so are approaching the holiday season differently this year. As part of The 12 Weeks of Holidays series, we provide an outlook for the sector, including our estimates for consumer spending during the holiday period. We also discuss e-commerce fulfillment, the use of livestreaming and five key beauty trends for this holiday season.

Brand Journeys to Singles’ Day 2020: #11—Allbirds Sidesteps Discounting with Focus on Sustainability

Hosted annually on November 11, Singles’ Day is the world’s largest online shopping festival. Concluding our Brand Journeys to Singles’ Day 2020 series, we profile footwear company Allbirds. In this free report, we discuss how Allbirds leveraged Singles’ Day to build brand awareness in China and promote its messaging on sustainability, rather than offering discounts during this year’s festival.