Reasons to Read

Coresight Research’s June 10 survey provides a detailed update on US consumers’ behaviors, concerns and expectations amid the coronavirus crisis, with a focus on the implications for US retail. 

This week, as lockdowns ease and stores reopen, we discuss a number of survey findings on expected behavior after lockdowns end: 

  • What activities respondents have done in the past two weeks and what they expect to do in the next two weeks. 
  • Whether respondents expect to avoid public areas or travel after lockdowns end—and which types of places or travel they will avoid. 
  • How long consumers expect to avoid public places or travel for. 
  • Whether respondents expect to retain behaviors from the coronavirus outbreak period—and if so, which behaviors and for how long. 
  • When respondents expect their purchasing levels to return to normal. 
  • How long consumers expect the severe impacts of the Covid-19 crisis to last in the US. 

We also provide trended data for a number of our regular weekly questions on spending and shopping: 

  • Whether respondents are buying more or less of any retail categories as a result of the Covid-19 outbreak and, if so, which types of products; we provide trended data for a number of categories such as apparel, beauty and furniture/home products. 
  • Whether US shoppers are making more purchases online during the coronavirus outbreak and, if so, which categories. 

The findings provide an update to our previous reports, which were based on surveys undertaken on June 3, May 27, May 20, May 13, May 6, April 29, April 22, April 15, April 8, April 1, March 25 and March 17–18. We provide week-over-week comparisons for most metrics. 

If you do not have a premium subscription, you can access select findings in a complimentary abridged report. 

In addition to this survey, click here to view additional coverage of the coronavirus outbreak.

 

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Reasons to Read

This report provides select findings from Coresight Research’s June 10 survey of US consumers on the coronavirus crisis. We asked respondents about the impact of the pandemic on their behaviors and expectations, with a focus on implications for retailers. 

This report is available for free and can be accessed by registering for a free account. Selected findings in this report include: 

  • Whether consumers are returning to regular activities post lockdown. 
  • Whether consumers expect to avoid public places or change travel arrangements once the coronavirus lockdowns are eased and businesses reopen—we look at week-over-week changes. 
  • Whether respondents expect to retain behaviors from the coronavirus outbreak period—including changed shopping habits. 

Our full report is available to premium subscribers and includes further findings: 

  • A full list of what activities respondents have done in the past two weeks and what they expect to do in the next two weeks. 
  • The types of places respondents expect to avoid after lockdowns end, and how long consumers expect to retain avoidance behaviors for. 
  • When respondents expect their spending levels to return to normal. 
  • How long consumers expect the severe impacts of the Covid-19 crisis to last in the US. 
  • Whether respondents are buying more or less of any retail categories as a result of the Covid-19 outbreak and, if so, which types of products. 
  • Whether US shoppers are making more purchases online during the coronavirus outbreak and, if so, which categories. 

Our latest research provides an update to our previous reports, which were based on surveys undertaken on June 3, May 27, May 20, May 13, May 6, April 29, April 22, April 15, April 8, April 1, March 25 and March 17–18.

In addition to this survey, Coresight Research is publishing ongoing coverage on the coronavirus outbreak, which can be accessed here.

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QUESTION OF THE WEEK: What Is the Key Difference between the User Bases of Chinese Short-Video Platforms Douyin and Kuaishou?

A large proportion of Kuaishou’s users come from lower-tier markets in China, while over half of Douyin’s users reside in first- and second-tier cities. Brands and retailers that are aiming to expand into lower-tier cities should therefore focus on Kuaishou.

What Is the Key Difference between the User Bases of Chinese Short-Video Platforms Douyin and Kuaishou?

Reasons to Read

Our weekly Earnings Insights reports feature highlights from recent management commentary at major US retailers within our Coresight 100 coverage list, as they report first-quarter 2020 earnings. We condense what retail companies are reporting regarding the following key content, with a focus on the impact of the coronavirus crisis:

  • Management commentary on demand trends in the first quarter and subsequent weeks (where reported)—including comparable sales growth, details on consumer demand by category or channel and qualitative insights
  • Sales retention rates through e-commerce as nonfood retailers have been forced to temporarily close nonessential stores
  • Details on early performance of reopened stores, where these have been provided
  • The outlook for demand, as reflected in revenue guidance or more qualitative commentary on the shape or strength of demand—helping to build a picture of what US retail expects the recovery in consumer demand to look like

This week, there are highlights from companies that reported in the week ended June 14, including Five Below, Macy’s and PVH Corp.

This is the fourth and final report in the first-quarter insights series. As such, we also summarize the performance of retailers reported in the prior weeks.

Read the Earnings Insights 1Q20, Week 3 report here.

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Reasons to Read

In each report in the Weinswig’s Weekly series, Coresight Research CEO and Founder Deborah Weinswig reflects on a topical theme in retail. This week’s note “From the Desk of Deborah Weinswig” discusses three trends giving cause for optimism in US retail.

Each report also includes recent retail and technology headlines from Asia, Europe and the US.

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Reasons to Read

Our Weekly US and UK Store Openings and Closures Tracker reports on store closures, openings and bankruptcies. We cover:

  • What is happening in retail in the US and UK this week
  • Year-to-date 2020 major US and UK store openings and closures
  • 2020 major US retail bankruptcies
  • New non-store-closure news

This week, there are highlights from RH, RTW Retailwinds and Signet Jewelers in the US, and Debenhams and Monsoon Accessorize in the UK. We also discuss quarterly store opening and closure settlements following the release of quarterly company filings this week.

Click here to view our full collection of Weekly US and UK Store Openings and Closures Trackers.

Complementing our weekly Tracker report, the new Coresight Research Retail Store Databank offers our premium subscribers access to openings and closures data from 2012 to 2020 year to date, filterable by sector and year. Click here to view.

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Reasons to Read

Singles’ Day (Double 11, also known as the 11.11 Shopping Festival), was created by Alibaba’s Tmall as an e-commerce shopping festival in 2009. This year, the global coronavirus crisis presents an unprecedented backdrop for the event.

With five months to go until Singles’ Day 2020, we provide a reference guide for brands and retailers to use in preparing for the festival, which includes the following steps:

  • Goal setting
  • Merchandise preparation
  • Planning on how to drive traffic
  • Customer service preparation
  • Close communication with Tmall
  • Store operation and management

This report also includes a timeline of Tmall’s key events since Double 11 was first launched.

Click here to read more about Singles’ Day 2020 as we count down to the event, as well as further Coresight Research coverage of past Singles’ Day events.

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Reasons to Read

Ulta Beauty senior management discussed the company’s experiences during the coronavirus pandemic at two virtual events—the 40th Annual William Blair Virtual Growth Conference and a Coresight Research & Blue Yonder Open for Business webinar—on June 9 and June 10 respectively.

As well as outlining the changes that Ulta Beauty has witnessed amid the pandemic, David Kimbell, President, and Diane Randolph, Chief Information Officer, presented the company’s expectations going forward. We summarize the key insights from these events, which cover the following topics:

  • The reopening of brick-and-mortar stores—with safety protocols implemented
  • The acceleration of the company’s virtual try-on beauty tool
  • The rise and fall of the color cosmetics category and its future growth potential
  • Ongoing beauty trends
  • The future role of the brick-and-mortar format for Ulta Beauty
  • The importance of the omnichannel shopper

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We present Three Things You Need To Know on Coronavirus Insights: US Survey Update—Consumers Turn Against “Made in China”. Find the full report here.

Reasons to Read

In this report, we explore the impacts of the coronavirus crisis on the home and home-improvement sector—including on sales, spending, store closures and retailer bankruptcies.

We present an outlook for the remainder of 2020, covering the following content:

  • Expectations for the furniture retail and home-improvement retail subsectors, which have so far seen polarized performances this year
  • Major home and home-improvement retailers’ temporary store closures during Covid-19 shutdowns—and subsequent reopenings
  • A breakdown of expectations for the recovery and growth of the sector through the year
  • Trend analysis and insights—including e-commerce and furniture-as-a-service startups

To analyze the sector, we look closely at select US retailers—including Home Depot, Lowe’s, RH, Tractor Supply, Wayfair and Williams-Sonoma.

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Reasons to Read

Each year, the IRS reports tax return filings and refunds on a weekly basis, starting at the end of January until the April 15 deadline. This year, the US Department of the Treasury extended the deadline to file (and more importantly, to pay) July 15.

In this report, we look at what happened in the 18th week of the 2020 tax filing season, including:

  • How the extended deadline has affected filings and refunds so far.
  • The impact of the coronavirus shutdown on IRS operations.
  • The current status of returns filed, processed and refunds issued.
  • The total number and amount of Economic Impact Payments to date.

Read the 2020 Tax Tracker for week 17 here.

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Reasons to Read

With Father’s Day just around the corner, we estimate total US consumer spending on the occasion this year, in the context of easing coronavirus lockdowns. Father’s Day, on June 21, will be the first major retail calendar event since nonessential retailers began to reopen stores.

In this report, we present our somewhat optimistic outlook and propose actions that retailers could take to engage with consumers and leverage gifting opportunities.

Click here to view Coresight Research’s ongoing coverage of the coronavirus outbreak.

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Reasons to Read

Part of the Coresight Research & Blue Yonder Open for Business webinar series, we present the transcript from our conversation with Alex Gourlay, Co-COO of Walgreens Boots Alliance, on May 20, 2020. As business leaders are managing their companies through the coronavirus crisis, we are working to stay engaged with, and facilitate an open dialogue for, companies of all sizes. This webinar offered insights into retail challenges and technological innovations in the context of the coronavirus pandemic and beyond. 

The discussion covered the following key topics:

  • Sustained movement toward digitalization 
  • Walgreens’ quick response to Covid-19 amid major shifts in consumer behavior 
  • Omnichannel experiences—including Walgreens’ experience with Red Nose Day 
  • The importance of personalized marketing 
  • Walgreens’ internal digital technology and communication  
  • Developing the mass specialist platform 
  • Walgreens’ partnerships through the last mile 

In addition, we reviewed responses from webinar attendees to a live poll around leveraging technology and narrowing assortments. A Q&A session also prompted conversation around delivery and fulfillment—with Gourlay sharing his advice to retailers emerging from the Covid-19 crisis.  

Click here to watch the video recording of this webinar. 

To register for future Coresight Conversations webinars, please click here. 

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Reasons to Read

This is the second report of a series in which we explore new models of retailing across different sectors and channels. In this report, we focus on the innovative capabilities being developed by brands and retailers in the global apparel and footwear market. 

We cover the following key content: 

  • The use of augmented and virtual reality technologies to upgrade the shopping experience 
  • Extended options to better serve customers—including “try before you buy” and clothing customization 
  • The sharing economy of resale, subscription and rental fashion—with insights from a Coresight Research proprietary survey of US consumers 
  • The use of consumer data to inform operational decision-making and provide personalized services 
  • Collaborations that expand offerings and increase brand awareness 
  • How brands and retailers are leveraging social media influencers and livestreaming in their digital marketing strategies  

This report includes real-world examples of innovative strategies being employed in the apparel sector, with highlights from ASOS, Levi’s, Macy’s, NIKE, Superdry, Topshop, Uniqlo and Zara. 

Our other reports in this series explore new retail models in e-commerce and the global beauty market. 

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Reasons to Read

In the context of the coronavirus pandemic, this report assesses the outlook for physical retail in the US over the remainder of 2020. 

We discuss the following key topics:  

  • Year-to-date store closures, compared to data from 2019 
  • Temporary store closures as a result of the coronavirus 
  • The potential rise of bankruptcies across retail sectors 
  • Implications of the pandemic for shopping malls 

We also predict the total number of closures we expect to see in the US in the full-year 2020. 

Click here to read the original US Store Closures 2020 Outlook, published on March 24, 2020. 

Click here to read Coresight Research’s ongoing coverage of the coronavirus pandemic, and visit our Coronavirus Tracker for more information on temporary store closures and key developments. 

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