Playbook: Mastering Online Returns Logistics

In this Playbook, we present four strategies for brands and retailers globally to overcome returns logistics hurdles, driving efficiencies in their reverse supply chain. We cover returns channels, refundless returns, channels for disposing of merchandise, and more.

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Livestreaming E-Commerce Playbook: Trends and Best Practices

Livestreaming is a channel that was made popular in China and has recently made waves among U.S. brands and retailers as a new avenue to build consumer engagement and drive ecommerce. Deborah Weinswig, Founder and CEO of Coresight Research, presents a playbook for U.S. brands and retailers on how to leverage livestreaming ecommerce effectively — covering key trends and technologies and best practices for hosting sessions in-house or working with influencers.

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