Terence Ng, Senior Analyst

Access research reports and presentations on the retail and technology ecosystem, including consumers, companies, economies, and retail and technology trends. Use the filters below to find research reports and presentations by sector, theme, company or other parameters. Alternatively, use the search box above to find relevant research content.

Deep Dive | June 23, 2022 Free Report

Discovering Hidden Treasure in Your Supply Chain Data

We analyze the supply chain challenges that fast-moving consumer goods (FMCG) retailers and suppliers are currently facing and how data sharing and supply chain management solutions can solve these challenges and provide revenue-generating opportunities. This free report is sponsored by NielsenIQ.

Event Presentation | May 22, 2022 Premium

The Convergence of Physical and Virtual Retail in the Metaverse Era

On May 22, 2022, Coresight Research presented at ICSC 2022 Las Vegas on the topic of the metaverse in retail. In this presentation, we discuss six ways in which the metaverse and the physical world will work in tandem, covering augmented reality technology, demand for virtual land, NFTs as a revenue stream and more.

Deep Dive | May 17, 2022 Free Report

Understanding the Livestreaming Opportunity: Global Retail Executive Survey Findings

We explore the fast-growing livestreaming e-commerce channel, leveraging findings from a Coresight Research survey of retail executives from around the world to assess the current use of livestreaming and retail companies’ expectations in the live-shopping space moving forward.

Deep Dive | April 12, 2022 Premium

Retail-Tech Landscape: Headless Commerce

As retailers continually explore ways to streamline their omnichannel operations, switching to headless commerce has emerged as a major initiative. We present selected startups globally with innovative headless commerce solutions.

Deep Dive | April 12, 2022 Free Report

Headless Commerce: Part 3—Optimizing E-Commerce Infrastructure

Mid-size retailers increasingly need to integrate external resources in order to lower operational costs for their software-as-a-service technology, infrastructure and teams. Leveraging proprietary US survey data, we discuss external versus internal capabilities for e-commerce functions, considering challenges and desirable features in e-commerce infrastructure. This free report is sponsored by Nogin.

Event Presentation | April 6, 2022 Premium

How To Put Retail at the Heart of the Metaverse: Insights Presented at World Retail Congress 2022

On April 6, 2022, Coresight Research presented at World Retail Congress on the topic of the metaverse in retail. In this presentation, we present 10 things that retailers need to know about the metaverse, covering demand for virtual land, immersive experiences, cryptocurrencies, NFTs, sustainability and more.

Deep Dive | March 30, 2022 Free Report

Retail Personalization in 2022: Balancing Trust, Data Collection and Privacy

Brands and retailers must recognize value exchange as a key component when they deliver personalized marketing efforts to consumers. We discuss the difference in perceptions between consumers and retailers on retail personalization and data privacy, based on proprietary survey findings. We also look at areas such as loyalty programs and consumers’ willingness to share their personal data. This free report is sponsored by Sailthru.

Event Coverage | March 24, 2022 Premium

MarketingPulse and EtailingPulse 2022: Entering the Metaverse, Understanding Chinese Consumers and Harnessing Influencers

We present key insights from MarketingPulse and EtailingPulse 2022 on the latest global trends in marketing and e-commerce, with a focus on the metaverse, Chinese consumer trends and influencer marketing.

Deep Dive | March 2, 2022 Premium

Retail-Tech Landscape: Payments

Pandemic-induced growth in e-commerce sales has led to increased focus among brands and retailers on developing their payment infrastructure. We present selected startups globally with innovative payment technology solutions.

Deep Dive | February 2, 2022 Free Report

Headless Commerce: Part 2—Addressing Profitability Issues for Mid-Size E-Commerce Players

Mid-size retailers must take steps to maximize profitability in their e-commerce business. Leveraging proprietary US survey data, we explore the levers of profitability in e-commerce, why brands and retailers should capitalize on artificial intelligence, machine learning and predictive analytics, and how CaaS (commerce-as-a-service) can help improve profitability. This free report is sponsored by Nogin.

Deep Dive | December 8, 2021 Free Report

Headless Commerce: Part 1—The Evolving State of E-Commerce Infrastructure

The commerce-as-a-service (CaaS) space is emerging in the US, offering retailers and brands the ability to spin up a new e-commerce site with speed and quickly customize the back and front ends of the site. Leveraging proprietary US survey data, we explore the impact of Covid-19 on e-commerce operations, the evolution of the e-commerce infrastructure landscape and the need for CaaS solutions. This free report is sponsored by Nogin.

Deep Dive | November 22, 2021 Free Report

Rethinking Product Sampling: Are Retailers and CPG Brands Doing It Right?

Product sampling is a common and effective way to raise awareness of newly launched products and prompt reconsideration of established brands. Leveraging proprietary survey data, we explore the challenges that retailers and CPG brands are facing, the pain points and benefits of product sampling and the future of the space. This free report is sponsored by Freeosk.

Deep Dive | October 19, 2021 Free Report

Where, What and How Will US Consumers Shop for Holiday 2021?

The Coresight Research x January Digital 2021 US Holiday Insights Survey explores US consumers’ expectations to shop for the holidays. Trends uncovered will enable brands and retailers to generate data-driven marketing strategies to effectively gain share of wallet during this critical year-end opportunity. This free report is sponsored by strategic consulting and media firm January Digital.

Deep Dive | October 6, 2021 Free Report

Solving for Payment Authorization Failures: How North American Merchants Can Recoup Lost Revenue

Amid a consumer shift to e-commerce, merchants can no longer neglect payment authorization failures. Leveraging proprietary survey findings, we discuss how retailers perceive and handle the issue and present recommendations for how they can more effectively deal with payment authorization failures to recoup lost revenue. This free report is sponsored by e-commerce solutions provider Riskified.

Event Coverage | June 10, 2021

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Coresight Research x Prevedere: The Power of Intelligent Forecasting for US CPG Companies in an Increasingly Volatile World

Coresight Research and Prevedere hosted an online event to discuss the current consumer packaged goods (CPG) landscape in the US and the importance of using artificial intelligence and machine learning in demand forecasting and personalization. We present key insights from the event.