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US Retail Returns: Reshaping Customer-Focused E-Commerce

Returns are an ongoing retail challenge and with the spike in e-commerce in 2020, managing reverse logistics is putting increasing pressure on brands and retailers. We discuss key metrics within e-commerce product returns in the US and present four strategies that retailers can implement to improve the online returns process.

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US Online Grocery Survey 2021: Post-Surge Prospects

Our fourth annual online grocery survey explores the development of US online grocery shoppers’ behavior and preferences, with a focus on the impact of Covid-19. We explore how many shoppers are buying food and essentials online, how much they purchase online and which retailers they are buying from, among other findings.

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US Grocery Private-Label Market Set To Maintain Growth Momentum

Consumer interest in purchasing private-label products continues, with 2020 proving to be a major milestone for private-label evolution. We discuss the segment’s recent growth and market share, as well as the impact of price inflation on private-label sales. We also provide insights into two key trends in the private-label grocery segment in the US and the opportunities that these trends present to retailers.

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