John Harmon, CFA, Associate Director of Technology Research

Access research reports and presentations on the retail and technology ecosystem, including consumers, companies, economies, and retail and technology trends. Use the filters below to find research reports and presentations by sector, theme, company or other parameters. Alternatively, use the search box above to find relevant research content.

Innovator Profile | April 27, 2023 Premium

Innovator Profile: SegmentStream Solves the Conversion Attribution Challenge for Marketers

As part of our Innovator Profile series in the lead-up to Shoptalk Europe 2023, we present SegmentStream, a conversion modeling platform that helps brand advertisers solve the attribution challenge and understand how ads are performing across different digital channels.

Insight Report | April 20, 2023 Premium

Consumers’ Appetite For Luxury in a Post-Zero-Covid China

Using new proprietary survey data, we explore Chinese consumers’ appetite for luxury post-Zero-Covid. We also examine macroeconomic indicators, retail trends and other factors influencing Chinese consumers’ appetite for luxury.

Insight Report | April 17, 2023 Premium

TikTok Shop: How Brands, Merchants and Creators Can Sell Products Directly on the Social Platform

The expansion of TikTok Shop indicates TikTok’s intent to pursue its e-commerce strategy in the US. We discuss what the shopping feature means for brands and retailers, covering how it works, the Affiliate Marketplace and retailer case studies.

Insight Report | April 5, 2023 Premium

ChatGPT and Generative AI: Five Things Retailers Should Know

Generative AI (artificial intelligence) has the potential to transform the retail industry. We explore five things retailers should know about ChatGPT and other AI solutions, including the benefits, pitfalls and technology landscape of generative AI.

Event Coverage | March 23, 2023 Free Report

Shoptalk 2023 “Shark Reef” Startup Pitch Competition: Preview—12 Innovators, Four Areas of Retail Disruption

We offer a preview of the Shoptalk 2023 “Shark Reef” startup pitch competition, presenting the 12 participating technology innovators across four areas of retail disruption. Coresight Research is a research partner of Shoptalk 2023.

Event Coverage | March 23, 2023 Premium

MarketingPulse and eTailingPulse 2023: Retailers Leverage Localization, Web3, AI and Audio To Engage with Consumers in China

We offer key insights from MarketingPulse and eTailingPulse 2023, discussing what retail companies are doing to succeed and expand in the China market. The event explored strategies around localization, Web3, AI and more.

Innovator Profile | March 22, 2023 Premium

Innovator Profile: Tolstoy Helps Brands Create Engaging Shopping Experiences Through Interactive, Shoppable Video

As part of our Innovator Profile series in the lead-up to Shoptalk 2023, we present Tolstoy, an end-to-end video-commerce platform that enables brands to increase sales and shopper engagement by adding shoppable, interactive video to their digital surfaces.

Insight Report | March 22, 2023 Premium

China’s 2023 National People’s Congress: What Retailers Need To Know

We analyze the retail implications of this year’s National People’s Congress, China’s annual legislative meeting, which took place March 5–13, 2023 in Beijing.

Innovator Profile | March 22, 2023 Premium

Innovator Profile: Nibble Facilitates One-to-One Price Negotiation

As part of our Innovator Profile series in the lead-up to Shoptalk 2023, we present Nibble, an AI (artificial intelligence) chatbot for e-commerce retailers that lets customers negotiate personalized prices on desired products or services.

Insight Report | March 21, 2023 Premium

The Last-Mile Race Intensifies: Target and Walmart Pave the Way in Delivery Innovation

As consumer demand for convenience and speed in the last mile grows, we discuss the innovative delivery initiatives of leading US retailers Target and Walmart—covering drones, sortation centers and more.

Innovator Profile | March 21, 2023 Premium

Innovator Profile: Seer Enables Content Creation and Personalization To Increase Consumer Engagement

As part of our Innovator Profile series in the lead-up to Shoptalk 2023, we present Seer, a content creation, communication and sales platform for retailers.

Innovator Profile | March 20, 2023 Premium

Innovator Profile: Drop Facilitates Seamless and Scalable Selling on Social Media

As part of our Innovator Profile series in the lead-up to Shoptalk 2023, we present Drop, a social commerce platform that enables enterprise brands and retailers to engage with and sell products to their social media followers directly through Instagram Direct Message.

Deep Dive | March 20, 2023 Premium

Retail-Tech Landscape: Robotics and Automation

Robotics and automation will increasingly play an important role as retailers look to invest in technologies to deal with margin pressures amid inflationary pressure and an uncertain macroeconomic environment. We present selected startups globally whose robotics technology solutions support brands and retailers in automating processes across selected categories.

Innovator Profile | March 17, 2023 Premium

Innovator Profile: Hark Transforms Customer Service with an AI-Powered Solution

As part of our Innovator Profile series in the lead-up to Shoptalk 2023, we present Hark, an AI-powered customer experience platform that enables seamless post-purchase interactions between customers and service teams through the use of video and audio prompts.

Innovator Profile | March 16, 2023 Premium

Innovator Profile: Factored Quality Streamlines Quality Control Across Global Supply Chains

As part of our Innovator Profile series in the lead-up to Shoptalk 2023, we present Factored Quality, a platform for streamlining quality control processes across brands’ global supply chains.