The Consumer

Access research reports and presentations on the retail and technology ecosystem, including consumers, companies, economies, and retail and technology trends. Use the filters below to find research reports and presentations by sector, theme, company or other parameters. Alternatively, use the search box above to find relevant research content.

Deep Dive | June 8, 2020 Premium

Coronavirus Insights: US Survey Update—Consumers Turn Against “Made in China” (Full Report)

Our latest survey report provides a detailed updated on US consumers’ behaviors, concerns and expectations amid the coronavirus crisis, with a focus on the implications for retail. We gauge US consumer sentiment to sourcing in China and discuss shoppers’ expectations for the period after lockdowns end. Our consumer survey was undertaken on June 3.

| June 5, 2020 Free Report

Three Things You Need To Know: Coronavirus Insights—US Survey Update—Hints of Renewed Consumer Optimism as Lockdowns Ease

We present Three Things You Need To Know on Coronavirus Insights: US Survey Update—Hints of Renewed Consumer Optimism as Lockdowns Ease.

Event Coverage | June 4, 2020

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Open for Business with Katie Finnegan, E-Commerce Expert: Innovating Toward Community in Brick-and-Mortar Retail

As part of our Open for Business webinar series, we hosted Katie Finnegan, Chief Consumer Experience and E-Commerce Officer at Rite Aid. We present the transcript from this webinar, in which Finnegan offered insights into the future of brick-and-mortar retail, which is evolving to become more about community.

Deep Dive | June 1, 2020 Premium

Coronavirus Insights: US Survey Update—Hints of Renewed Consumer Optimism as Lockdowns Ease (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations amid the coronavirus crisis, with a focus on the implications for retail. We discuss shoppers’ expectations, including what they expect to do in the month after lockdowns end. Our consumer survey was undertaken on May 27.

Flash Report | June 1, 2020

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Coronavirus Insights: US Survey Update—Hints of Renewed Consumer Optimism as Lockdowns Ease (Select Findings)

This free report features select findings from our US consumer survey, undertaken on May 27, which asked respondents about their behavior, sentiment and expectations amid the coronavirus crisis.

Insight Report | May 29, 2020 Premium

April 2020 Monthly Consumer Update: US, UK and China

Analyzing consumer demand in April 2020, it is clear that the month saw the worst impact of the coronavirus in the US and the UK, while China experienced a small rebound.

| May 28, 2020 Free Report

Three Things You Need To Know: Coronavirus Insights—US Survey Update—Consumers Remain Cautious and Selective Toward Post-Lockdown Activities

We present Three Things You Need To Know on Coronavirus Insights: US Survey Update—Consumers Remain Cautious and Selective Toward Post-Lockdown Activities.

Event Coverage | May 27, 2020

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Open for Business with Brad Burgess, Global Affairs Executive: Digital and Supply Chain Strategies during a Crisis and Beyond

As part of our Open for Business webinar series, we hosted Brad Burgess, Global Head of Corporate Affairs at JD.com. We present the transcript from this webinar, in which Burgess offered insights into supply chain challenges and technological innovations in the context of the coronavirus pandemic and beyond.

Deep Dive | May 27, 2020 Premium

US Generations and Spending: The Future of Millennials’ Consumer Behavior, Influenced by Covid-19

In this first report in our US Generations and Spending series, we focus on the buying behaviors of millennials, which have recently been altered by the coronavirus lockdown. We explore how these changes may impact consumer spending in the long term and consider the implications for retailers.

Insight Report | May 27, 2020 Premium

2020 Tax Tracker, Week 16: Tax Filings Down, IRS Issues $258 Billion in Economic Impact Payments

As of week 16 of the US tax refund season, the IRS has reported that the number of returns filed was down year over year, as was the total number of refunds issued. Economic Impact Payments totaled more than $258 billion, with the highest number of stimulus payments going to California.

Flash Report | May 25, 2020

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Coronavirus Insights: US Survey Update—Consumers Remain Cautious and Selective Toward Post-Lockdown Activities (Select Findings)

This free report features select findings from our US consumer survey, undertaken on May 20, which asked respondents about their behavior, sentiment and expectations amid the coronavirus crisis.

Insight Report | May 21, 2020 Premium

Coronavirus Insights: China Launches New “55 Shopping Festival” To Give Retail a Post-Lockdown Boost

To stimulate the economy and encourage consumers to release pent-up demand post Covid-19, the Shanghai Municipal People’s Government co-launched a new, large-scale shopping holiday with the retail industry at the beginning of May 2020. We discuss the scale and impact of the omnichannel 55 Shopping Festival, exploring how it is driving purchasing behavior in retail and tourism.

| May 20, 2020 Free Report

Three Things You Need To Know: Coronavirus Insights—US Survey Update—Here’s What Shoppers Expect To Do after Lockdowns End

We present Three Things You Need To Know on Coronavirus Insights: US Survey Update—Here’s What Shoppers Expect To Do after Lockdowns End.

Insight Report | May 20, 2020 Premium

2020 Tax Tracker, Week 15: Tax Filings Down, Average Refund Up 1.8% from Last Year

As of week 15 of the US tax refund season, the IRS has reported that the number of returns filed was down year over year, as taxpayers take advantage of the filing extension granted due to the coronavirus pandemic. However, the average refund amount was up from last year.

Deep Dive | May 18, 2020 Premium

Coronavirus Insights: US Survey Update—Here’s What Shoppers Expect To Do after Lockdowns End (Full Report)

Our latest survey report provides a detailed update on US consumer behaviors, concerns and expectations amid the coronavirus crisis, with a focus on the implications for retail. We discuss shoppers’ expectations for the period after lockdowns end, including what they expect to do in the month after the easing of lockdowns. Our consumer survey was undertaken on May 13.