Insight Report 4 minutes PremiumSupply Chain Briefing: Gamification Helps to Engage Employees and Improve Customer Experience Coresight Research September 5, 2019 Executive SummaryIn our biweekly Supply Chain Briefing series, we discuss how technology is transforming the various stages of the retail supply chain, including product design, demand forecasting, manufacturing, logistics, warehousing, last-mile delivery and sales. We also discuss other developments that relate to the retail supply chain. This report discusses gamification, which many companies are using to train and motivate their supply chain workforce. Gamification is about integrating game mechanics to a task to increase participation and motivation. Gamification can bring various benefits, including raising motivation and engagement, and improving customer experience delivery. Companies such as Amazon, Brambles and Walmart have adopted gamification to train employees for supply chain operations. Below, we illustrate the seven major components of the retail supply chain, and some of the technologies that can support processes at various stages – from product design to end consumer. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: US Store Tracker Extra, February 2025: Bankruptcies Push Total Closed Retail Space Toward 85 Million Square FeetWeekly US and UK Store Openings and Closures Tracker 2025, Week 4: Store Closures Near 2,100 in the USWeekly UK Store Openings and Closures Tracker 2025, Week 21: Greggs Drives Store Closures—And OpeningsRetail 2025: US Macro, Consumer and Retail Outlook