Flash ReportSalesforce to Partner with Alibaba to Offer Its CRM Platform in China Coresight Research July 26, 2019 Executive SummaryOn July 24, 2019, Salesforce announced a strategic partnership with Alibaba. Alibaba will become the exclusive provider of Salesforce to customers in Mainland China, Hong Kong, Macau and Taiwan. Salesforce will also become the exclusive enterprise CRM product suite sold by Alibaba. The agreement encompasses Salesforce’s CRM platform, including Sales Cloud, Service Cloud, Commerce Cloud, and Salesforce Platform for customers in mainland China, Hong Kong, Macau and Taiwan. The agreement notably does not cover Salesforce’s Marketing Cloud. Salesforce’s offerings will run on the Alibaba Cloud service platform. Salesforce commented that Alibaba’s advanced, secure infrastructure and knowledge of these markets will empower its global customers with a solution that meets local business needs. China tech giants Baidu and Tencent offer their own CRM platforms. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for Other research you may be interested in: Three Data Points We’re Watching This Week, Week 10: Inflation, Tariffs and Consumer SentimentThree Data Points We’re Watching This Week, Week 13: Dollar Tree, Inc. To Sell Family DollarWeekly US Store Openings and Closures Tracker 2025, Week 20: Bob’s Discount Furniture Announces Store-Expansion PlanCEO Brief: 2026 US Macroeconomic Outlook—Incremental or Inflection Point?
