Flash Report 2 minutesRegister for Free AccessSalesforce to Partner with Alibaba to Offer Its CRM Platform in China Coresight Research July 26, 2019 Executive SummaryOn July 24, 2019, Salesforce announced a strategic partnership with Alibaba. Alibaba will become the exclusive provider of Salesforce to customers in Mainland China, Hong Kong, Macau and Taiwan. Salesforce will also become the exclusive enterprise CRM product suite sold by Alibaba. The agreement encompasses Salesforce’s CRM platform, including Sales Cloud, Service Cloud, Commerce Cloud, and Salesforce Platform for customers in mainland China, Hong Kong, Macau and Taiwan. The agreement notably does not cover Salesforce’s Marketing Cloud. Salesforce’s offerings will run on the Alibaba Cloud service platform. Salesforce commented that Alibaba’s advanced, secure infrastructure and knowledge of these markets will empower its global customers with a solution that meets local business needs. China tech giants Baidu and Tencent offer their own CRM platforms. Please Login to read the full report. Not a member? Register for a free user account. This document was generated for Other research you may be interested in: China Consumer Tracker: Renewed Spending Caution—Plus 2023 Travel PlansThe AI Revolution: Unveiling Opportunities for Growth and Innovation—Insights Presented at NACDS Annual Meeting 2024Immersive Experiences in Retail: Driving Sales Through Enhanced Shopper EngagementStore Openings and Closures 2023 Review and 2024 Outlook: US and UK Store Tracker Extra—Infographic