Insight Report 7 minutes PremiumReshaping Supply Chains for the 2020s: #7—Data-Oriented and AI-Integrated CRM Solutions Coresight Research November 26, 2020 What's InsideIn our Reshaping Supply Chains for the 2020s series, we analyze the technologies and trends that are enabling the evolution of the supply chain. In this report, we discuss key trends in Customer Relationship Management (CRM) in the retail industry and what software solutions CRM providers are offering. This report considers the following topics: The types of CRM offerings with a specific application to the retail industry, including operational, analytical and collaborative solutions An overview of the global CRM market, including market revenue share from leading CRM providers such as Microsoft and Salesforce CRM solutions offered by the five leading vendors in the market Three key trends in CRM solutions, including social media data integration, artificial intelligence (AI) and niche service offerings, with features from providers Aptos, Endear and retailCRM Implications for brands, retailers and technology companies Click here to read our AI in Retail report on how the technology is transforming the way retailers operate and interact with customers. Read previous reports in our Reshaping Supply Chains for the 2020s series for more information on last-mile delivery, technologies fueling sales growth, and smarter and greener warehousing. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Combating Inflation—Low-Income and Younger Shoppers Trade Down and Buy Less: US Consumer Survey Insights ExtraUS CPG Sales Tracker: Health & Beauty Helps Online Growth Remain in the Mid-Teens Percentage Range in AprilWeekly US and UK Store Openings and Closures Tracker 2024, Week 6: Tractor Supply Announces Expansion Across BannersGenerative AI Latest: Empowering Productivity and Marketing Globally, Regulations for Responsible Use in China