Introduction

Coresight Research is a research partner of Shoptalk Spring 2025, which will take place during March 25–27 at the Mandalay Bay resort in Las Vegas, Nevada. Shoptalk Spring is an annual conference that unites executives from retailers, consumer-facing brands and technology vendors across physical stores and e-commerce to discuss the latest trends, innovations and challenges in the industry.

In this essential guide to Shoptalk Spring 2025, we highlight notable sessions for attendees across five major themes that align with Coresight Research’s predictions for retail in 2025 and beyond. All times in this report are Pacific Time (PT; local time of the event). We also highlight the “Shark Reef” Startup Pitch competition, which will be held across the first two days of Shoptalk.

To ensure that you do not miss critical insights, we will provide daily coverage of Shoptalk Spring 2025 on coresight.com.

A Guide to Shoptalk Spring 2025: Coresight Research Insights

Shoptalk Spring is set to showcase more than 225 executives as speakers across its sessions. Connections at Shoptalk Spring are unlocked through Shoptalk’s unique MeetUp program, which allows attendees to request and schedule a meeting with other attendees.

Notable Sessions Across Five Major Themes

Advances in technology, changes in consumer behavior and innovative approaches to omnichannel operations are driving a retail transformation. This year, Shoptalk Spring will examine and define what it means to be “customer-centric” in today’s dynamic retail landscape, with its agenda focusing on customer hospitality, value, inspiration and reason for being—four important qualities that consumers expect from retail companies.

Combining the emphasis on these characteristics with Coresight Research’s predictions for US retail in 2025, we highlight selected sessions at Shoptalk Spring categorized into five major themes:

1. Leading with Unified Commerce and Superior Customer Experiences—Customer hospitality involves unlocking unified commerce, creating welcoming retail experiences and fostering customer loyalty.
2. Creating Value to Succeed in a Crowded Market and Cater to Niche Markets—Today, every retail touchpoint, both online and offline, can be used to build brand storytelling and increase engagement, enabling brands and retailers to communicate the authenticity and clarity that consumers demand.
3. Inspiring Shoppers with Next-Generation Search and GenAI (Generative Artificial Intelligence)—The traditional search box has been a staple of e-commerce, remaining simple and consistent. However, large language models (LLMs) and chatbots powered by GenAI are now reimagining the ways in which consumers find digital and physical offerings.
4. Enhancing Productivity and Engagement with Advanced Technology—Emerging technologies present huge potential for retail companies to reduce inefficiencies, drive growth, and enhance the shopping experience by better understanding their customers.
5. Innovating the Future of Marketing, Including Through Retail Media—Retail media is reshaping how marketers communicate with customers and is providing retailers with a robust new revenue stream. Brand marketers are also reshaping their strategies as new media creates new modes of storytelling, with consumers’ attention spans shifting and fragmenting.

1. Leading with Unified Commerce and Superior Customer Experiences

Modern consumers effortlessly transition between brick-and-mortar stores and online platforms to shop. Retailers must therefore strive to craft a cohesive and seamless shopping experience, moving beyond “omnichannel” to “unified commerce,” which entails integrating all channels and touchpoints onto a single platform with the shopper at the center of thinking, rather than the industry construct of retail channels. Making shopping quick, smooth and easy for customers can ultimately result in a sales lift.

According to a Coresight Research survey, 65.8% of US consumers use multiple channels (such as online or in-store) to some degree when shopping. As these shoppers are already familiar with using multiple touchpoints, they are more likely to embrace a fully integrated shopping experience than those who use a single channel. Implementing a unified commerce strategy can also increase loyalty: Our survey found that the availability of multiple shopping channels increases the likelihood of returning to a retailer as a repeat customer for more than one-third of US consumers, and this proportion rises to almost half when the omnichannel experience is seamless.

In 2025, Coresight Research anticipates that a substantial proportion of retailers will move toward a unified strategy that supports seamless transitions between touchpoints, shifting away from siloed channels.

In addition to deep discussion on the creation of welcoming retail experiences, sessions related to this theme and the concept of retail hospitality at Shoptalk Spring will cover strategies to foster customer loyalty across channels.

Relevant Research

• From Omnichannel to Unified Commerce: Elevating Cross-Channel Customer Experiences to the Next Level
• Generational Trends in Shopper Behavior: US Consumer Survey Insights Extra
• Rethinking Last-Mile Delivery: Building Customer-Centric Retail Experiences
• US Retail Loyalty Programs: Decoding Consumer Behavior To Build Lasting Relationships

Shoptalk Spring Sessions

Time	Session	Track	Speakers/Panelists
Tuesday, March 25
10:10 a.m.–10:50 a.m.	Track Keynote: Embracing Retail Hospitality	The Hospitality Stage: Embracing Welcoming Retail Experiences	Kim Waldmann, Global Chief Customer Officer, Foot Locker, Inc. Frank Bracken, EVP & Chief Commercial Officer, Foot Locker, Inc. Gabrielle Fonrouge, Retail Reporter, CNBC (Interviewer)
	Embracing Retail Hospitality: A Conversation	The Hospitality Stage: Embracing Welcoming Retail Experiences	Giovanni Zaccariello, SVP, Global Visual Experience, Coach Jamie Cygielman, General Manager & President, American Girl, Mattel Sarah Engel, President, January Digital (Interviewer)
10:10 a.m.–10:50 a.m.	Endless Versus Edit: Blending Data and Experience to Curate Product Selection	The Vision Stage: Maximizing Shopper Value	Liza Lefkowski, VP, Curation, Brands, & Stores, Wayfair Josh Friedman, SVP E-Commerce & Digital, Ulta Beauty April Lane, Chief Merchandising Officer, Thrive Market Barrie Scardina, President of Americas Retail Services, Cushman & Wakefield (Interviewer)
2:35 p.m.– 2:55 p.m.	Keynote: How Gap Keeps Customer-Focused in a World of Unified Commerce	The Gold Standard Stage	Richard Dickson, President & CEO, Gap Inc.
4:05 p.m.– 4:45 p.m.	Track Keynote: Anticipating Customer Needs to Deliver Convenience, Speed, and Delight	The Hospitality Stage: Embracing Welcoming Retail Experiences	Hali Borenstein, CEO, Reformation
	Anticipating Customer Needs to Deliver Convenience, Speed, and Delight	The Hospitality Stage: Embracing Welcoming Retail Experiences	Sandy Gilsenan, Chief Retail & Customer Experience Officer, Warby Parker Michelle Evans, Global Lead, Retail Insights, Euromonitor International (Interviewer)
4:55 p.m.– 5:35 p.m.	E-Commerce Personalization That Creates Joy (And Drives Sales)	The Hospitality Stage: Embracing Welcoming Retail Experiences	Peter Pernot-Day, Head of Strategy & Corporate Affairs, Shein Kamanasish Kundu, VP, Head of Digital & E-Commerce, Kendra Scott Danielle Vermeer, VP of Social Commerce, ThredUp
Wednesday, March 26
9:45 a.m.– 10:25 a.m.
	Leveraging Social Listening to Identify Emerging Trends That Are Worth It	The Hospitality Stage: Trendspotting—Staying Ahead of Fast-Changing Tastes and Preferences	André Zdanow, Executive Director Small Appliances, FirstBuild & Co-Create, GE Appliances Craig Brommers, Chief Marketing Officer, American Eagle Outfitters Kruti Thakkar, VP, Analytics & Sales Operations, Staples Jacqueline Flam, SVP, Beauty, Drug & OTC Retail, NielsenIQ (Interviewer)
Thursday, March 27
9:50 a.m.–10:10 a.m.	Keynote: From Discovery to Decisions: Adapting to Shifting Consumer Behavior	The New Market Stage	Sean Scott, VP & GM, Consumer Shopping, Google Sarah Engel, President, January Digital (Interviewer)
1:35 p.m.– 2:15 p.m.	Store Operations That Blend Engagement and Efficiency	The Inspiration Stage: Physical and Digital in an Era of Unified Commerce	Cedric Clark, EVP, Store Operations, Walmart Vijay Alagarasan, VP, Digital & Customer Facing Engineering, Tractor Supply Company Giri Agarwal, Co-Founder & Chief Strategy Officer, Incisiv (Interviewer)
2:25 p.m.– 3:05 p.m.	Keeping Loyal Customers Engaged: Subscriptions, Gamification and More	The Hospitality Stage: Fostering Loyalty	Heather Bennett, President, The Michaels Companies, Inc. John Herman, Co-Founder & CEO, BERO Vikki Williams Cornwall, VP, Flamingo Brand, Harry’s Ann Conway, CEO & Founder, Amplify (Interviewer)
3:15 p.m.– 3:55 p.m.	Customer Data and The Future of Loyalty	The Hospitality Stage: Fostering Loyalty	Jessica Lachs, Chief Analytics Officer, DoorDash Melissa Kim, Co-Founder & CEO, Minted Neil Tenzer, VP, Customer Loyalty, Insights, & Engagement, Tractor Supply Co. Tara Paton, CEO & Founder, Huemanize (Interviewer)
3:15 p.m.– 3:55 p.m.	Restructuring Digital Teams for a World of Unified Commerce	The Inspiration Stage: Physical and Digital in an Era of Unified Commerce	Sabrina Cherubini, SVP of Brand & Digital, Hanky Panky Mandeep Bhatia, SVP of Global Digital Product & Omnichannel Innovation, Tapestry Vivian Chang, VP, E-Commerce, GNC Valerie de Charette, Partner, TOMORROW (Interviewer)

2. Creating Value to Succeed in a Crowded Market and Cater to Niche Markets

Previously, many retailers utilized windows and outdoor displays to attract new customers. Now, retailers have a more comprehensive view of how every touchpoint, from screens and checkout areas in physical stores to social media accounts and branded websites, can be used to build brand storytelling and increase engagement. By leaning into the unique opportunities presented by these touchpoints, brands and retailers can define and articulate their stories, thereby communicating the authenticity, clarity and impact that consumers demand. For instance, retail game-changers such as personalized products and experiences—now finally enabled by technologies such as customer data platforms and GenAI—have created new ways for retail companies to interact with shoppers and build their brands.

To ensure brand relevance among target customers, brands and retailers must understand shifting consumer demands and behavior, including generational differences.

Retailers and brands looking to create value and build their brand should look to the Coresight Research BEST Framework for retail excellence, which helps companies rethink their approach to retail, both online and offline, via brand building (B), experiences (E), services (S) and technology integration (T).

Figure 1. The Coresight Research BEST Framework for Retail Excellence

Source: Coresight Research

 

Relevant Research

• Rising Above the Competition: Playbook for Emerging Brands To Succeed in a Crowded Market
• BEST at Retail: Brand Building—Storytelling Drives In-Person Store Visits

Shoptalk Spring Sessions

Time	Session	Track	Speakers/Panelists
Tuesday, March 25
9:40 a.m.– 10:00 a.m.	Keynote: A Radical New Approach to Brands and Brand Building	The New Market Stage	Mark Barrocas, CEO, SharkNinja Melissa Repko, Retail Reporter, CNBC (Interviewer)
2:55 p.m.–3:15 p.m.	Keynote: Creating and Growing New Consumer Brands Today	The Gold Standard Stage	Kevin O’Leary, Chairman & “Shark Tank” Shark, O’Leary Ventures Anh Trousdale, Co-Founder & CEO, PhoLicious LLC Rob Neuner, CEO, Boost Oxygen Krystina Gustafson, Special Content Advisor, Shoptalk (Interviewer)
4:05 p.m.–4:45 p.m.	Next-Gen Luxury Brands and Experiences	The Inspiration Stage: New Retail Opportunities: Disruptive Brands and Experiences	Haein Dorin, Global Head of Marketing, SSENSE Kristen Sosa, CEO, North America, Zadig & Voltaire Amal Benichou, Managing Director – Luxury Client Account Lead, Accenture (Interviewer)
4:55 p.m.–5:35 p.m.	Catering to Niche Markets	The Inspiration Stage: New Retail Opportunities: Disruptive Brands and Experiences	Jacob Zuppke, President & CEO, Whisker Emily Hosie, Founder & CEO, REBEL Juliette Tang, President, ONE/SIZE Hitha Herzog, Founder & Chief Research Officer, H Squared Research (Interviewer)
Wednesday, March 26
8:55 a.m.– 9:35 a.m.	Track Keynote: Defining the Brand Narrative	The Inspiration Stage: Brand and Corporate Storytelling	Evelyn Webster, CEO, SoulCycle HG O’Connell, Senior Director, Content, Shoptalk (Interviewer)
	Track Keynote: Defining the Brand Narrative	The Inspiration Stage: Brand and Corporate Storytelling	Amanda Baldwin, CEO, OLAPLEX HG O’Connell, Senior Director, Content, Shoptalk (Interviewer)
8:55 a.m.–9:35 a.m.	Generational Research: Points of View on Gen Alpha and Gen X	The Hospitality Stage: Trendspotting—Staying Ahead of Fast-Changing Tastes and Preferences	Sally Lyons Wyatt, Global EVP & Chief Advisor, Circana Holden Bale, Global Head of Experience & Commerce, Merkle Ben Miller, VP, Original Content & Strategy, Shoptalk (Emcee)
2:25 p.m.– 3:05 p.m.	Pivots: Making Bold Changes with Agility and Flexibility	The Inspiration Stage: Brand and Corporate Storytelling	Lockie Andrews, CEO & Founder, RICH Hair Care Americas Tarek Mueller, Co-Founder & Co-CEO, ABOUT YOU Matt Navarro, President, Stanley 1913 Steve Dennis, Founder & President, SageBerry Consulting (Interviewer)
3:15 p.m.– 3:55 p.m.	Frameworks Tactics & Takeaways: Maintaining Brand Relevance With Younger Generations	The Hospitality Stage: Trendspotting—Staying Ahead of Fast-Changing Tastes and Preferences	Stephen Yalof, President & CEO, Tanger Shweta Bhardwaj, Partner, Bain & Company (Interviewer)
3:15 p.m.– 3:55 p.m.	Frameworks Tactics & Takeaways: (Re)-Defining and Communicating Brand Values	The Inspiration Stage: Brand and Corporate Storytelling	Matt Kaness, CEO, GoodwillFinds eCommerce Inc. Ndidi Oteh, Senior Managing Director, Head of Accenture Song Americas, Accenture
Thursday, March 27
1:35 p.m.–2:15 p.m.	Track Keynote: Defining and Earning Loyalty in a Crowded Retail Environment	The Hospitality Stage: Fostering Loyalty	Jon Blotner, President, Commercial & Operations, Wayfair Jordan Berke, Founder & CEO, TOMORROW (Interviewer)
	Defining and Earning Loyalty in a Crowded Retail Environment	The Hospitality Stage: Fostering Loyalty	Sarah Crockett, Chief Marketing Officer, DSW Amanda Bailey, VP, Customer Marketing & Loyalty, Lowe’s Rick Watson, Founder & CEO, RMW Commerce Consulting (Interviewer)
2:25 p.m.–3:05 p.m.	Track Keynote: Optimizing Store Experiences for Gen Z and Beyond	The Inspiration Stage: Physical and Digital in an Era of Unified Commerce	Leigh Manheim Levine, President, North America, Coach Hilary Milnes, Executive Americas Editor, Vogue Business (Interviewer)
	Successful Store Design: Case Studies	The Inspiration Stage: Physical and Digital in an Era of Unified Commerce	Kevin Kelley, Principal & Co-Founder, Shook Kelley Ben Miller, VP, Original Content & Strategy, Shoptalk (Emcee)

3. Inspiring Shoppers with Next-Generation Search and GenAI

The traditional search box has been a staple of e-commerce, remaining simple and consistent. However, large language models (LLMs) and chatbots powered by GenAI are now reimagining the ways in which consumers find digital and physical offerings.

Dedicated GenAI search platforms promise to take search to a new level, as they can understand context and recent cultural references. These platforms employ semantic search, which attempts to understand the meaning and intent of a user’s input rather than simply matching that input to predefined tags. Additionally, GenAI chatbots and apps can generate new content, including images, text and videos in everyday language. This technology has the potential to revolutionize retail by generating personalized content for consumers, enhancing the overall shopping experience, from product discovery and selection through to post-purchase customer service.

A Coresight Research survey of US consumers conducted in December 2024 found that 47% of online shoppers are satisfied (either “very” or “somewhat”) with the automated service interactions provided by digital tools such as chatbots or virtual assistants. Although this implies that e-commerce players have made major strides in automation, there remains room to further refine such tools. Delivering more intuitive, accurate and human-like interactions can drive higher customer satisfaction and loyalty.

Relevant Research

• Retail 2025: 10 AI Trends—An Inflection Point in the GenAI Revolution
• Retail 2025: 10 Trends in Retail Technology

Shoptalk Spring Sessions

Time	Session	Track	Speakers/Panelists
Wednesday, March 26
8:55 a.m.– 9:35 a.m.	Generative AI and the Next Generation of Search	The Vision Stage: Next Generation Search	Roxy Young, Chief Marketing & Consumer Experience Officer, Reddit Fatih Nayebi, VP, Data & AI, ALDO Group Erik Quade, Chief Information Officer, Tilly’s Bo Finneman, Senior Partner, McKinsey & Company (Interviewer)
9:45 a.m.– 10:25 a.m.	New Site Search Options and Opportunities	The Vision Stage: Next Generation Search	Derek Correia, CEO, ReserveBar Stacy Malone, VP, Global Business Marketing, Pinterest Poonam Goyal, Sector Head & Senior Research Retail Analyst, Bloomberg (Interviewer)
2:25 p.m.–3:05 p.m.	Inspiration and Discovery in Digital Shopping	The Vision Stage: Next Generation Search	Sapna Parikh, Chief Digital Officer, Kendo Brands (LVMH) Alexis Hoopes, VP, Global Fashion, eBay Elizabeth Garry, VP of E-Commerce, Pandora Jewelry Lindsey Mazza, Global Retail Lead, Capgemini (Interviewer)

4. Enhancing Productivity and Engagement with Advanced Technology

The ways in which emerging technologies can help retailers optimize customer-facing and supply chain processes is always a major point of discussion at Shoptalk events. Coresight Research believes that strong technology investment is crucial for retail companies in reducing inefficiencies and drive growth. Across all retail categories, technology-driven solutions also provide brands and retailers with fresh ways to understand their customers (whether they are browsing online or visiting stores), which enables them to enhance the shopping experience and boost sales.

We expect 2025 to be a pivotal year for the development of AI throughout the retail value chain. In addition, several emerging technologies—such as electronic shelf labels (ESLs) and smart shopping carts—will play key roles in the digital transformation of brick-and-mortar stores.

• Coresight Research projects that the global ESL market will grow at a CAGR (compounded annual growth rate) of 17.3% between 2023 and 2028, when it will total $3.0 billion.
• US grocery shoppers who have used smart carts are interested in faster checkout above all other features, with 63% citing it as the most interesting aspect of smart carts, per a Coresight Research survey conducted in January 2025.

Relevant Research

• Retail 2025: 10 Trends in Retail Technology
• Retail 2025: 10 AI Trends—An Inflection Point in the GenAI Revolution
• The Tech-Driven Future of US Retail: AI To Power Smarter Supply Chains, Seamless Operations and Personalized Experiences
• Introducing the New Tech 25 for ’25: Retail-Tech Companies To Watch

Shoptalk Spring Sessions

Time	Session	Track	Speakers/Panelists
Tuesday, March 25
10:10 a.m.– 10:50 a.m.	New Insights from Leading Technology Solutions	The Value Stage: Tech Solution Spotlight	Rachel Tipograph, Founder & CEO, MikMak Georgina Nelson, Founder & CEO, TruRating Ethan Chernofsky, SVP, Marketing, Placer.ai
11:00 a.m.– 11:40 a.m.	Leveraging Technology to Enable Human Connections	The Hospitality Stage: Embracing Welcoming Retail Experiences	Matt Baer, CEO, Stitch Fix Alex Richardson, Chief Technology Officer, Khaite Mariam Naficy, Founder & CEO, Arcade.ai Sonia Lapnisky, Managing Director, Retail, AlixPartners (Interviewer)
Wednesday, March 26
9:45 a.m.–10:25 a.m.	Technologies Enabling Welcoming Retail Experiences	The Value Stage: Tech Solution Spotlight	Julie Bornstein, Founder & CEO, Daydream Marc Hostovsky, Founder & CEO, Minoan Patrick Donelan, Co-Founder & CTO, EQL Ian Rawlins, CEO, Tulip Danielle Lay, Partner, NEA (Interviewer)
1:30 p.m.–1:50 p.m.	Keynote: Using the Power of AI to Reach Customers Wherever They Are	The Gold Standard Stage	Clara Shih, VP of Business AI, Meta
2:25 p.m.–3:05 p.m.	Technologies Improving Loyalty and the Post-Purchase Experience	The Value Stage: Tech Solution Spotlight	Giles Whiting, CEO, parcelLab Gina Perelli, CEO & Founder, Stay AI Christoph Gerber, Co-Founder & CEO, Talon.One Lin Dai, CEO & Co-Founder, Superlogic Elaine Russell, Operating Partner, Greycroft (Interviewer)
3:15 p.m.–3:55 p.m.	Technologies Unlocking Business Efficiencies	The Value Stage: Tech Solution Spotlight	Julian Mills, Co-Founder & CEO, Quorso Hannah Bravo, CEO, Loop Returns Prashant Agrawal, CEO, Impact Analytics Avi Moskowitz, Co-Founder & CEO, PrettyDamnQuick Brooke Kiley-Slattery, Principal, Smith Point Capital (Interviewer)
Thursday, March 27
1:35 p.m.–2:15 p.m.	AI and Data Solutions Enhancing Customer Interactions	The Value Stage: Tech Solution Spotlight	Misbah Uraizee, CEO & Founder, Nectar Social Vivek Farias, Co-Founder & CTO, Cimulate Adam Turner, Co-Founder & CEO, Postscript Regina Ye, Co-Founder & CEO, Topsort Vanessa Larco, Partner, NEA (Interviewer)
3:15 p.m.–3:55 p.m.	Frameworks Tactics & Takeaways: Future-Proofing the Tech Stack	The Value Stage: Tech Solution Spotlight	Greg Fancher, EVP, Chief Information Technology Officer, PetSmart George Hanson, Chief Digital Officer, Mattress Firm Jess Craig, Partner, Bain & Company (Interviewer)

5. Innovating the Future of Marketing, Including Through Retail Media

As the global media landscape rapidly evolves, channels including retail media are reshaping how marketers communicate with customers.

Retail media can provide a robust new revenue stream for retailers. Coresight Research projects that the global retail media market will total $179.5 billion in 2025, representing robust year-over-year growth of 15.4%. Additionally, by 2028, retail media could represent as much as 27% of total digital advertising in the US, up from around 17% in 2023, we estimate. Brand advertisers are increasingly realizing the potential of retail media in delivering personalized product experiences that drive both awareness and conversion, fueling brand interest in niche and differentiated retail media networks (RMNs) in addition to established RMNs.

Retail media is far from the only new trend in the marketing space. With consumers’ attention spans shifting and fragmenting, brand marketers are turning to new media opportunities to create new modes of storytelling. Shoptalk Spring will dive into the fast-evolving attention economy and the future of marketing on The New Market stage—a “show-within-the-show” that is new for the 2025 event. Showcasing more than 50 senior executives, The New Market will focus on the meteoric rise of retail media, as well as other ways that brands can reach customers today, including connected TV and social marketing.

We are looking forward to hearing the perspectives of CEOs, VPs and Chief Marketing Officers on how they are throwing out old gameplans in favor of new approaches to creating and executing their media plans.

Relevant Research

1. Retail 2025: 10 Trends Shaping the Retail Media Market
2. Data and AI in Retail Media—Collaboration and Data Cleansing Illuminate the Way Forward
3. The US Retail Media Market: Understanding the Ad Buyer’s Perspective in CPG
4. Unleashing the Power of Retail Media with First-Party Data and Location Analytics

Shoptalk Spring Sessions

Time	Session	Track	Speakers/Panelists
Tuesday, March 25
10:20 a.m.–10:40 a.m.	Keynote: From Screen to Scale: Unlocking Opportunities at the Intersection of Retail and Media	The New Market Stage: The Future of (Retail) Media	Alison Levin, President, Advertising & Partnerships, NBCUniversal
11:00 a.m.–11:40 a.m.	Pushing the Limits of Commerce Media	The New Market Stage: The Future of (Retail) Media	Mark Grether, SVP & GM, Ads, PayPal Harvey Ma, VP & GM, Member Access Platform, Sam’s Club Aaron Dunford, VP, Media, Nordstrom Amy Andrews, Chief Business Strategy Officer, Mars United Commerce (Interviewer)
4:05 p.m.– 4:45 p.m.	The Marriage of Content and Shopping	The New Market Stage: The Future of (Retail) Media	Amy Oelkers, GM of US Commerce, Global Business Solutions, TikTok Julie Haleluk, Global Head of Growth, Amazon Shopping Video, Amazon Brian Toombs, Head of Roku Brand Studio, Roku Lauren Lavin, Executive Director, NA Commerce, GroupM (Interviewer)
4:55 p.m.– 5:35 p.m.	Retail Media Unfiltered: Brand Marketers Weigh In	The New Market Stage: The Future of (Retail) Media	Elizabeth Drori, Chief Marketing Officer, Kizik Frances Dillard, VP, Marketing, Driscoll’s Mike Glaser, VP, Commerce Media, PepsiCo Sarah Marzano, Principal Analyst – Retail, E-Commerce & Retail Media, EMARKETER (Interviewer)
Wednesday, March 26
8:55 a.m.–9:35 a.m.	Keynote: Crafting Relevant, Modern Brand Stories Through Creativity, Heritage, and Sustainability	The New Market Stage: Creativity Reinvented	Berta de Pablos-Barbier, Chief Marketing Officer, Pandora Jewlery Jill Manoff, Editor-in-Chief, Glossy (Interviewer)
	Immersing Audiences in Digital Worlds	The New Market Stage: Creativity Reinvented	Winnie Burke, Head of Fashion & Retail Partnerships, Roblox Dametra Johnson-Marletti, Corporate Vice President, Digital Gaming, Microsoft Vic Drabicky, Founder & CEO, January Digital (Interviewer)
9:45 a.m.– 10:25 a.m.	The Leading Edge of Storytelling	The New Market Stage: Creativity Reinvented	Kim Miller, Global Chief Marketing Officer, Toys “R” Us, WHP Global Celessa Baker, VP, Marketing Partnerships, Sephora Karin Tracy, Head of Retail, Fashion, & Luxury, Meta Donna Sharp, Partner, UTA, & Managing Director, MediaLink (Interviewer)
2:25 p.m.– 3:05 p.m.	Blazing New Trails with Talent, Creators, and Influencers	The New Market Stage: Creativity Reinvented	Kristen D’Arcy, Chief Marketing Officer, True Religion Taylor Montgomery, Chief Marketing Officer, North America, Taco Bell Amanda Tong, SVP, Marketing, Lawless Beauty Leslie Hall, Founder & CEO, Iced Media (Interviewer)
3:15 p.m.– 3:55 p.m.	CMO Rapid Fire: Funnels, Fallacies, and the Future of Marketing	The New Market Stage: Creativity Reinvented	Richard Honiball, EVP, Global Chief Merchandising & Marketing Officer, Navy Exchange Service Command Noelle Sadler, VP, Global Marketing, Pacsun Laura Cantor, VP, Marketing, NY & Co. David Katz, EVP & Chief Marketing Officer, Randa Apparel & Accessories (Interviewer)
Thursday, March 27
2:25 p.m.– 3:05 p.m.	The Agency of Tomorrow	The New Market Stage: Visions and Perspectives	Adam Constantine, Founder & CEO, ACE Creatives Molly Hop, EVP & North America Lead for Havas Market, Havas Media Network Sam Knights, CEO, SMG
3:15 p.m.– 3:55 p.m.	Brands as Conversations: Fans’ Role in Defining Brands	The New Market Stage: Visions and Perspectives	Denise Truelove, SVP & GM, PC Marketing, PepsiCo Foods North America Kim Gallagher, Executive Director, Marketing & Customer Success, Nuuly Sarah Zurell, Chief Marketing Officer, Chinese Laundry (Cels Brands) Kate Hardcastle MBE, Broadcaster & The Customer Whisperer, Insight with Passion Consultancy (Interviewer)

Don’t Miss the “Shark Reef” Startup Pitch Competition!

In addition to the sessions covered above, we urge attendees to join the “Shark Reef” Startup Pitch competition.

The first round of the competition, which will take place over two sessions on March 25 (the first day of Shoptalk Spring), will see 12 early-stage innovators—six in each session—pitch their solutions for solving key retail challenges to the audience and an expert panel of judges, who will then rate each pitch. Based on these combined ratings, the top six companies will progress to the second round (a single session taking place on March 26), in which they will participate in a live Q&A for the opportunity to win the Judges’ Choice and Audience Choice awards.

Deborah Weinswig, CEO and Founder of Coresight Research, will emcee the competition in addition to participating as a member of the judging panel.

Coresight Research introduced each of the participating startups in our series of Innovator Profile reports as well as a full preview of the “Shark Reef” Startup Pitch.

Notes

Shoptalk 2025 agenda details are accurate as of February 26, 2025. Not all sessions at the event are included in this report.

Informing the data in this report are four online surveys of US consumers aged 18+, conducted by Coresight Research. The results have a margin of error of +/-5%, at a 95% confidence level. Visit our Methodology page to read more context for understanding the results of Coresight Research surveys.

Coresight Research market sizes typically include multi-year projections generated through proprietary machine-learning models. These models identify correlations between historical data sets and a range of exogenous values and generate projections based on selected indicators, adjusting for factors such as seasonality and outliers. Experienced sector analysts review and may adjust those automated projections based on qualitative factors and industry knowledge.