AI @ Retail: Supercharging the Customer Experience—Insights Presented at the Vision Monday Leadership Summit 2024

What's Inside

How can retailers supercharge the customer experience? In this presentation, discover the uses cases of AI (artificial intelligence)—from design innovation to virtual try-on to frictionless checkout to warehouse automation and more—across multiple US retail sectors.

In addition, delve into the macroeconomic environment—including five headwinds and five tailwinds impacting US retailers—and our 2024 US retail outlook.

Finally, explore five trends in retail that will be critical in the year ahead, spanning resale, healthcare, pharmacy deserts and more!

This presentation was delivered by Deborah Weinswig, CEO and Founder of Coresight Research, at the Vision Monday Leadership Summit 2024 on March 13, 2024.

Data in this presentation include:

• 2024 retail outlook—historical data and base forecast for real retail sales growth in the US
• Size and growth trajectory of the US secondhand market
• Proprietary survey findings—retailers’ use of AI-enabled content for personalization; US consumers’ engagement with livestreaming; popular retailers among US drugstore shoppers
• Drugstore retail closures—2022, 2023 and 2024 (planned)

Other relevant research:

• Five Forces and Five Trends Impacting US Retail in 2024
• Read about the applications of AI in the apparel, beauty, drugstore, grocery and luxury retail sectors.
• More reports on health and wellness, generative AI In retail, and drugstore retailing
• Visit the Coresight Research Retail Technology Hub to explore reports, data and competitive landscapes on technology.