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Analyst Corner: Scaling Retail AI with the IMPACT Framework, with Charlie Poon

Retailers need a clear basis for deciding where to invest in AI and when to scale it. That requires a strategy that connects technology choices with business priorities, operational capabilities and the customer experience. Our IMPACT framework helps leaders assess whether they have the foundations, safeguards and ways of working needed to turn AI investment into measurable business results.

The IMPACT Framework Playbook: How Retail Enterprises Scale Agentic AI—Coresight Research Presentation Hosted by Instacart at Groceryshop 2026

Agentic AI unlocks and orchestrates the value of the AI that came before it—AI/ML and GenAI—making enterprises more powerful, flexible and efficient. This raises the stakes on how enterprises invest, govern and organize around it. This presentation applies AI IMPACT Framework, six pillars spanning infrastructure, models, policies, applications, consumers and transformation, to show how grocery and retail leaders can scale agentic AI with clear guardrails and measurable business value.