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Access 7,000+ research reports and presentations on the retail and technology ecosystem, covering consumers, companies, economies, and retail and technology trends. Filter by product, sector, themes, regions, companies, or other parameters below. Alternatively, use the search box above to find relevant research content.

Event Coverage | December 7, 2022 Premium

Amazon AWS re:Invent 2022: Keynote Address—AWS Enters the Enterprise Software Category with Two New Products

We present key insights from the keynote address at Amazon’s 2022 re:Invent conference by Adam Selipsky, CEO of AWS (Amazon Web Services). We summarize AWS’s major announcements at the event, including two new products in the enterprise software space.

Deep Dive | November 22, 2022 Premium

100 Retail Companies, 10 Years: Analyzing Financial Performance and Winning Strategies

Our analysis of 100 retail companies covers their 10-year financial performance as well as winning strategies to emulate high-performing companies. We analyze sales growth, margins, free cash flow, return on capital and debt levels for small, medium and large companies.

Event Coverage | October 19, 2022 Premium

Google Cloud Next ’22 Conference Keynote: Toppling the Tower of Babel with the Translation Hub

We present key insights from the Google Cloud Next ’22 conference keynote on October 11, 2022, covering new product announcements and upgrades—with the new Translation Hub taking center stage.

Deep Dive | October 12, 2022 Premium

RetailTech: Cloud Computing—Amazon vs. Google vs. Microsoft

As part of our RetailTech series, we outline the benefits and types of cloud computing, and discuss the “Big Three” providers of cloud computing services—Amazon, Google and Microsoft—as well as other providers of cloud services and cloud applications.

Insight Report | September 27, 2022 Premium

RetailTech: The Price Is Right—Retail Price-Optimization Platforms

Implementing the right pricing strategy is essential for retailers to maximize profits. We discuss retail pricing factors and the technology companies offering price-optimization platforms.

Company Profile | September 12, 2022 Premium

Salesforce, Inc. (NYSE: CRM) Company Profile

Salesforce is a US-based application software company that provides customer relationship management technology, bringing companies and customers together worldwide. Headquartered in San Francisco, California, the company operates and sells its products and services worldwide.

Insight Report | September 1, 2022 Premium

Introducing the New Tech 20: The Global Retail-Tech Leaders in 2022 and Beyond

We present our updated Tech 20 focus list of the most important and influential retail technology companies that we believe our readers and subscribers should pay attention to.

Event Coverage | June 21, 2022 Premium

Salesforce Connections 2022: The Tech Company Reiterates Core Values and Seeks To Bring Back the “Wow”

We present key insights from Salesforce’s mid-year Connections conference on June 8‒9, 2022, covering the technology provider’s core values, its aims to bring back the “wow” for its customers, and recently launched and upcoming cloud solution features.

Deep Dive | July 22, 2021 Premium

RetailTech: CRM Software—It’s All About the Customer

As part of our RetailTech report series, we discuss CRM (customer relationship management) software, a powerful fundamental technology that enables retailers and other enterprises to automate and manage the entire sales and customer-support process.

Insight Report | July 20, 2021 Premium

Retail Robustness Index: July 2021 Update—Slight Gains Amid Volatility from Management Changes

Coresight Research’s Retail Robustness Index evaluates the 100 largest US retailers (by revenue) on their ability to weather dramatic shifts in demand amid the Covid-19 pandemic. The July 2021 update revises the scores based on financial reports and store- and management-related announcements. Alongside the report, our infographic summarizes key changes since the previous Retail Robustness Index update in April 2021.

Market Outlook | March 3, 2021 Premium

Market Outlook: Retail Technology Becomes Even More Crucial in 2021

In this Market Outlook, we discuss the global retail technology market in a pandemic-impacted retail environment. We present data on the size of the global market and its major segments, and we outline the primary market drivers in 2021. This report explores the competitive landscape and key tech trends across the segments of cloud computing, enterprise software, supply chain software, AI platforms and retail hardware.

Deep Dive | January 6, 2021 Premium

RetailTech: HCM Software—Cultivating Retailers’ Core Human Investments

Employees, in addition to inventory, are among the most valuable assets that a retailer possesses. HCM (human capital management) software aims to address specific challenges related to staff management that are unique to retail. We discuss these challenges and explore the functionality and leading vendors of HCM software.

Insight Report | December 10, 2020 Premium

Retail Robustness Index: December 2020 Update—Shifting Consumer Demand Hits a Number of Top Retailers’ Scores

Coresight Research’s Retail Robustness Index evaluates the 100 largest US retailers (by revenue) on their ability to weather dramatic shifts in demand as the Covid-19 lockdowns began. The December update revises the scores based on financial reports and store-reopening announcements. Alongside the report, our infographic summarizes key changes since the previous Retail Robustness Index update in November.

Insight Report | December 2, 2020 Premium

AI Can Help Retailers To Compete and Thrive

This report explores categories in the AI ecosystem, including chips, platforms, applications and users. We discuss examples of AI offerings from select technology companies and innovators, focusing on the areas in which retailers can benefit by leveraging AI tools—including smarter customer engagement, communication, operational efficiency, removing friction and e-commerce.

Insight Report | November 26, 2020 Premium

Reshaping Supply Chains for the 2020s: #7—Data-Oriented and AI-Integrated CRM Solutions

In our Reshaping Supply Chains for the 2020s series, we analyze the technologies and trends that are enabling the evolution of the supply chain. In this report, we discuss key trends in Customer Relationship Management (CRM) in the retail industry and what software solutions CRM providers are offering.