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AI Can Help Retailers To Compete and Thrive

This report explores categories in the AI ecosystem, including chips, platforms, applications and users. We discuss examples of AI offerings from select technology companies and innovators, focusing on the areas in which retailers can benefit by leveraging AI tools—including smarter customer engagement, communication, operational efficiency, removing friction and e-commerce.

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AI in Retail: Accelerating Digital Transformation

In our AI in Retail series, we discuss how artificial intelligence (AI) is transforming the way retailers operate and interact with customers. This report discusses the growing adoption of AI in retail and beyond, and the state of global funding in AI startups over the past four years. We also outline recent industry developments in the context of the current coronavirus pandemic.

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AI in Retail: Computer Vision for In-Store Inventory Management

In our AI in Retail series, we discuss how artificial intelligence (AI) is transforming the way retailers operate and interact with customers. This report discusses how computer vision can be integrated into inventory management systems to bring benefits to retailers. Selected use cases illustrate that retailers are collaborating with technology providers to roll out computer vision applications.

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Artificial Intelligence in Retail, Part 1: Applications Across Customer-Facing Functions

This report is the first in a short series looking at the application of artificial intelligence (AI) in retail. Here, we explore AI applications across the customer-facing functions of retail. Our proprietary CORE (communication, optimization of pricing, rationalization of inventory and experiential retail) framework demonstrates the applicability of AI in customer-facing functions. The technology can be used for:

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