Deep DiveArtificial Intelligence in Retail, Part 2: What Retailers Are Doing with AI Coresight Research July 10, 2018 Executive SummaryThis report is the second in our series looking at the application of artificial intelligence (AI) in retail. In this report, we explore how retailers are applying AI across business functions. We studied 30 retailers to understand how they have implemented AI in their businesses, and found that: The majority of retailers are using AI for supply chain functions, such as inventory management, demand forecasting, automatic replenishment, automated warehouse operations and fulfillment. Out of the 30 retailers we studied, 63% have launched or invested in tech-focused incubators and accelerators. Amazon and Alibaba are leading among the retailers we analyzed in terms of using AI, and their AI applications cover all four quadrants of our CORE framework. Amazon and Alibaba have been actively funding or acquiring startups and firms that create AI applications and hardware. Click here to view more reports on AI in retail. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Weekly UK Store Openings and Closures Tracker 2026, Week 17: Claire’s Shutters All StoresCES 2026 Preview: A Guide to What Retailers Should See and DoCPG Giants Realign Through Over $100 Billion in M&A, Demergers and DivestmentsEarnings Insights 1Q25, Week 4: Alibaba, Walmart and Others Report Sales Growth While Under Armour Reports Sales Decline—Infographic
