Deep Dive 16 minutesArtificial Intelligence in Retail, Part 1: Applications Across Customer-Facing Functions Coresight Research May 29, 2018 Executive SummaryThis report is the first in a short series looking at the application of artificial intelligence (AI) in retail. Here, we explore AI applications across the customer-facing functions of retail. Our proprietary CORE (communication, optimization of pricing, rationalization of inventory and experiential retail) framework demonstrates the applicability of AI in customer-facing functions. The technology can be used for: Communication—online personalization, conversational robots, chatbots and voice shopping. Optimization of pricing—demand forecasting, market and competitor analysis, and promotional strategies. Rationalization of inventory—automated shelf and inventory audits, demand forecasting, automated replenishment, and excess stock reduction. Experiential retail—delivery of new ways to discover, buy and pay. Click here to view more reports on AI in retail. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Market Outlook: US Convenience Store Retailing—Charting New Paths Through Structural HeadwindsRetail Technology Show 2025: Hearing About Sustainability, Smart Fashion, QR Codes, Unified Commerce and MoreJCPenney Merges with SPARC Group to Form Catalyst Brands—What It Means for US RetailConsumer Sentiment Steadies: Weekly US Consumer Sentiment, Week 13, 2025—Infographic