Inclusivity in Retail: Trends from 2022, Opportunities for 2023

Inclusivity—providing equal access for people who might otherwise be excluded or marginalized—is a key trend in retail. We explore progress in 2022 and present our expectations for the development of inclusivity in retail in 2023, across areas such as adaptive, gender-free and extended-size offerings.

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Playbook: Inclusivity in Retail

Inclusivity is a movement that is being propelled by societal forces. It is a thread that runs through every part of an organization. In this Playbook, we present five strategies for brands and retailers to align inclusivity goals across their products and operations.

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Research Preview: Playbook—Inclusivity in Retail

Inclusivity, providing equal access for people who might otherwise be excluded or marginalized, touches every part of an organization and is guided by the organization’s strategic goals and mission. This Research Preview offers an early look at our research on inclusivity in retail, from our forthcoming Playbook. We present selected insights from our key strategies for organizations to align inclusivity across operations, products and marketing.

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