John Harmon, CFA, Associate Director of Technology Research

Access research reports and presentations on the retail and technology ecosystem, including consumers, companies, economies, and retail and technology trends. Use the filters below to find research reports and presentations by sector, theme, company or other parameters. Alternatively, use the search box above to find relevant research content.

Deep Dive | June 3, 2025 Free Report

The Agentic AI Playbook: How to Redefine Retail with Intelligent Autonomy

Agentic AI (artificial intelligence) offers new, unparalleled capabilities for enterprises to transform their operations. Why should your organization be an early adopter of agentic AI, and what must you consider to deploy the technology successfully? Leveraging the Coresight Research STORE Framework for driving innovation in retail, this Playbook provides a comprehensive guide to implementing and seizing the benefits of agentic AI. This report is made available to non-subscribers of Coresight Research through its sponsorship by Amazon Web Services (AWS).

Deep Dive | May 23, 2025 Premium

RetailTech: AI in Digital Commerce—GenAI Supercharges Retail to Provide a Seamless Shopping Journey

We explore how AI/ML (machine learning) and GenAI (generative AI) are redefining every step of the customer journey in digital commerce—from awareness and consideration to purchase and retention. Discover how retailers can adapt to shrinking consumer attention spans and create seamless, personalized experiences. We cover key topics including digital marketing, retail media, virtual stores and more.

Insight Report | May 20, 2025 Premium

AI Insights: Instacart CEO Fidji Simo To Join OpenAI as CEO of Applications

OpenAI announced on May 7, 2025, that Fidji Simo, the current CEO and Chair of Instacart, will join OpenAI later this year as CEO of Applications. We discuss the implications of this move for the company and for the AI (artificial intelligence) race in general.

Deep Dive | April 24, 2025 Premium

Deeper on DeepSeek and Its Potential to Radically Level the AI Playing Field

How is DeepSeek disrupting the AI (artificial intelligence) status quo, and what does this mean for the future of GenAI (generative AI)? The Chinese AI company is redefining what’s possible with open-source, low-cost, high-performing AI models. We unpack the technical breakthroughs, training methodology and strategic implications of DeepSeek’s AI models.

Analyst Corner | April 6, 2025

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Analyst Corner: Agentic AI—The New Wave of AI Opportunity, with Charlie Poon

In this week’s Analyst Corner, Charlie Poon, Analyst, discusses the building blocks of agentic AI (artificial intelligence)—an emerging technology that builds on GenAI (generative AI) and is set to be transformative for retail and other industries.

Insight Report | March 24, 2025 Premium

Retail-Tech Landscape: Unified Commerce

Unified commerce enables brands and retailers to provide a comprehensive and integrated shopper experience. Read this Retail-Tech Landscape to discover key solution providers that are helping retail companies eliminate customer, product and inventory data silos to best capitalize on consumer behavior and maximize sales.

Analyst Corner | February 23, 2025

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Analyst Corner: Can Technology Adoption Decelerate the Store Closure Trend? Three Recommendations from Manik Bhatia

In this week’s Analyst Corner, Manik Bhatia, Head of Custom Research, offers three recommendations for US retailers to effectively adopt technology solutions in order to drive brick-and-mortar retail success in the face of rising store closures.

Insight Report | February 21, 2025 Premium

Chinese New Year 2025 Review: From Shopping to Screens—How Younger Consumers Boosted Spring Festival Spending

How did consumers celebrate Lunar New Year this year and where did they direct their spending? Explore the impact of Chinese New Year, also known the Spring Festival, including retail trends, consumer preferences and market opportunities that emerged during the holiday.

Deep Dive | February 4, 2025 Premium

The Tech-Driven Future of US Retail: AI To Power Smarter Supply Chains, Seamless Operations and Personalized Experiences

In an era of rapid digital transformation, the US retail industry is harnessing the power of innovation across three critical areas: the supply chain, operations, and the customer experience. We dive into the importance and impacts of key technologies—including AI (artificial intelligence) and Web3—and outline major retailers that are leading the charge in technology adoption.

Insight Report | January 29, 2025 Premium

DeepSeek: The Chinese AI Startup That Has Overtaken ChatGPT on Apple’s App Store

On January 27, 2025, DeepSeek overtook OpenAI’s ChatGPT on Apple’s App Store. What is DeepSeek? Meet the Chinese AI (artificial intelligence) startup that could change the game for retail.

Infographic | January 17, 2025 Premium

The CORE Framework for Artificial Intelligence in Retail

The CORE Framework for artificial intelligence (AI) in retail gives retailers and brands a head start in strategizing around AI deployment, with sustainability at the center.

Research Digest | November 20, 2024 Premium

Insights Video: Singles’ Day 2024 Findings—Premium Subscriber Call

Watch this video to discover performance metrics and highlights from this year’s Singles’ Day shopping festival in China. We analyze proprietary survey findings to assess consumer behavior, and discuss e-commerce platform cooperation, government subsidies, livestreaming and more.

Analyst Corner | November 17, 2024 Premium

Analyst Corner—Is GenAI Changing the World? Part Two: Solving Four Major Hurdles Takes Progressive Improvement, with Charlie Poon

In this week’s Analyst Corner, Charlie Poon, Analyst, discusses GenAI (generative artificial intelligence) as a progressive opportunity. What hurdles need to be overcome to realize the technology’s true potential? Understand the path to a GenAI revolution.

Analyst Corner | October 27, 2024 Premium

Analyst Corner—Is GenAI Changing the World? Part One: An Optimistic Outlook, with Charlie Poon

In this week’s Analyst Corner, Charlie Poon, Analyst, offers an outlook for GenAI (generative artificial intelligence). Understand why GenAI is causing a stir and discover tech leaders’ expectations for GenAI moving forward.

Deep Dive | October 24, 2024 Premium

Retail-Tech Landscape: Store Associate Enablement

Store associate enablement solutions help retailers to improve the efficiency of employees in a retail store, with benefits spanning customer service, employee satisfaction and the retailer’s competitive positioning. Read this Retail-Tech Landscape to understand store associate enablement technology functionality and market trends, and to discover key solution providers in this field.