World Retail Congress 2018, Day 2: Department Stores, Diversity and Digitalizing Products

Executive Summary

The Coresight Research team is attending World Retail Congress 2018 in Madrid this week. Here are our top takeaways from day two of the conference:

•  Premium department store retailers are investing in regionally tailored, boutique-like stores.
• Inditex implemented radio frequency identification (RFID) technology to digitally track its products and, so, improve business operations and the customer experience.
• Investments in technology can be “peanuts” compared with the return they provide for retailers.