Executive Summary

The Coresight Research team is attending World Retail Congress 2018 in Madrid this week. Here are our top takeaways from day two of the conference:

•  Premium department store retailers are investing in regionally tailored, boutique-like stores.
• Inditex implemented radio frequency identification (RFID) technology to digitally track its products and, so, improve business operations and the customer experience.
• Investments in technology can be “peanuts” compared with the return they provide for retailers.