Event Coverage 6 minutesRegister for Free AccessVM Global Leadership Summit: Decoding the Consumer, The New Science of Customer Behavior Coresight Research March 25, 2019 Executive SummaryCoresight Research attended the 13th Annual VM Global Leadership Summit on March 20 in New York City. CEO Deborah Weinswig delivered the keynote address Consumers at the Crossroads of Tech and Retail and moderated a panel discussion titled Tactics and Insights for Decoding Consumer Behavior. Panel participants included David Hoodis, CEO at Mood Media; Nevin Raj, Cofounder and COO at Grata Data; Heike Young, Senior Manager, Strategy & Insights: Retail & Consumer Goods at Salesforce; and, Karl Haller, Partner, Consumer Center of Competency at IBM. Coresight Research’s BEST Framework provides a schema for reshaping retail to make the store experience rich with services and customization that build brands and customer loyalty. Physical retail is far from dead, it’s evolving and service can be a key differentiator that builds customer loyalty: Know its value and how to use it in a different way. Loyalty is a key focus in 2019. Complacency should be your biggest fear – along with not knowing your competitors. Please Login to read the full report. Not a member? Register for a free user account. This document was generated for Other research you may be interested in: US and UK Retail Bankruptcies Latest, December 2023: US Retail Bankruptcies Jump 10X in 2023Insights Video: Earth Day 2023—Sustainability in RetailUS Consumer Tracker: Fewer Consumers Trade Down To Combat InflationWhat the Ozempic Economy Means for US Retail