Event Coverage 10 minutesRegister for Free AccessNRF 2021 Day One: Digital Strategy, Inventory Agility and Loyalty Are Top of Mind Coresight Research January 13, 2021 What's InsideNRF 2021, the annual “Retail’s Big Show” event hosted by the National Retail Federation (NRF), has moved online for the first time, taking place entirely virtually over six days, from January 12 to 22. The Coresight Research team presents our 10 key insights from day one of the event, which focused on new digital strategies, the importance of an agile supply chain and the growing value of loyalty programs amid the Covid-19 pandemic. Look out for our separate reports presenting key takeaways from the rest of the event. This report is available for free and can be accessed by registering for a free account. CONTENTS NRF 2021 Day One: 10 Key Insights Retailers Must Adapt to Pandemic-Driven Changes in Consumer Spending Surging Digital Channels Will Retain Importance Post Crisis Streamlined Inventory Management Systems Are Key to Omnichannel Success Supply Chain Will Be One of the Top Three Retail Areas of Change, According to Google Drugstores Empowered by Technology Will Continue To Play a Vital Role in Crisis Response Consumer Spending Shifts Emphasize Value of Loyalty Programs for Retailers Consumers Expect Every Interaction To Be Personal AI and ML Are Helping To Transform Grocery Retail Technology Is the Backbone of the Store The Role of the Store Associate Is Changing Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for Other research you may be interested in: Innovator Profile: ShopVision—Paving the Way for Intelligent E-Commerce with an AI TeammateData and Tech for Development—Tapping into the Consumer’s Head: Insights Presented at Retail Property Symposium 2025Breathing Space for US Retailers and Brands: US Tariffs Paused for 90 Days But Hiked Further for ChinaEarnings Insights 1Q25, Week 1: Mixed Results from LVMH, Nestlé, P&G and Others Amid Heightened Tariff Concerns—Infographic