Deep Dive 19 minutes Premium

E-Commerce Outlook: US Department Stores—Digital Slows as Consumers Shop in Stores

What's Inside

We explore the US department store sector’s recent online performance and future e-commerce prospects, as well as the strategies that major players Kohl’s, Macy’s and Nordstrom are implementing in the online space.

Data in this report include:

  • US department store e-commerce sales and year-over-year change, 2016–2026E
  • US department store e-commerce penetration, 2016–2026E
  • US department store sector percent of e-commerce sales by major retailer, 2021
  • Total revenue, e-commerce revenue and e-commerce penetration for Kohl’s, Macy’s and Nordstrom, for FY 2020–2021
  • E-commerce penetration for Kohl’s, Macy’s and Nordstrom, 1Q20–3Q22

Companies mentioned in this report include: JCPenney, Kohl’s, Macy’s, Neiman Marcus, Nordstrom, Saks Fifth Avenue

Other relevant research:

This report is for paying subscribers only. Already a paying subscriber? Please log in to see the entire report.
If you wish to learn more about our subscription plans and become a paying subscriber, click here.