Deep Dive 9 minutes PremiumDeep Dive: Chinese Apparel Shoppers – Online Vs. Offline Preferences and Drivers of Customer Satisfaction Coresight Research February 26, 2018 Executive Summary Although e-commerce is the preferred channel for purchasing apparel in China, brick-and-mortar is still very relevant. Our proprietary consumer survey shows that the vast majority of Chinese consumers (96%) purchase apparel both online and offline. Brick-and-mortar purchases are driven primarily by the ability to touch and feel a product before buying, while online wins for product range, price and convenience. Uniqlo earned the top spot for customer satisfaction among the top-ten apparel retailers in China, while Taobao ranked last. According to our key driver analysis, the availability of value-for-money products is the key driver of customer loyalty; fit and quality are also important. This report is for paying subscribers only. Already a paying subscriber? Please log in to see the entire report.If you wish to learn more about our subscription plans and become a paying subscriber, click here. This document was generated for Other research you may be interested in: Pioneer the Future of Retail at NextGen Commerce, a Coresight Research AI Conference—Event PreviewUS Online Grocery Survey 2024 Amazon and Walmart Showdown in Grocery E-CommerceThe Retail Buzz Around Generative AI—Infographic: Examples and Applications in RetailHow Data Sharing and Collaboration Can Accelerate Decision-Making and Enhance Sustainability