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Event Coverage

Countdown to Shoptalk 2019: Startup Pitch Competition Participants Profile, Part 2 — Chatter and Shipsi

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Coresight Research

Key Points

The Coresight Research team will attend and participate in Shoptalk 2019 March 3-6 in Las Vegas. The event brings together more than 8,000 attendees and more than 300 speakers to discuss the rapid evolution of how consumers discover, shop and buy.

On March 3, Coresight Research CEO and Founder Deborah Weinswig will emcee a startup pitch competition featuring 15 early-stage technology companies. Judges will select two winners for a $25,000 prize.

Participating startups all have:

  • $3 million or less in funding.
  • Four years or less since founding.
  • Scalable and innovative solutions for physical retail, omnichannel and e-commerce.
  • Business-to-business (B2B) solutions. 

Below, we look at two of the companies that will compete: Chatter and Shipsi.

Chatter Research at a Glance

Chatter Research built a post-purchase tool to engage shoppers after retail purchases through AI-powered surveys sent by text message. According to Chatter, the interface generates a response rate up to eight times higher than conventional feedback-gathering tools and has a 94% completion rate. Its text-based invitation can be sent immediately after a shopper leaves the store. The company is working with brands such as Fanatics, Chase and LUSH.

Source: Chatter Research

What Problem Does Chatter Solve?

Many retailers don’t have insight into customers’ in-store experiences. The most common solution that asks a customer to log on to a web-based survey tied to a customer receipt often fails to capture how customers feel the minute they leave the retail store.

Headquarters

Toronto.

Funding Stage

Seed.

Business Model

Software-as-a-service (SaaS).

Management Team

Simon Foster, CEO & Founder.

Company Outlook

Chatter Research is currently working with Fortune 500 customers in over 3,000 retail locations.


Shipsi at a Glance

Shipsi wants to level the instant shipping playing field by enabling online retailers to offer fast and accurate shipping without having to manage the logistics. The company integrates with clients’ e-commerce checkout page and last-mile delivery networks, including Postmates, Uber and others, so companies can offer same-day delivery. The solution automatically evaluates existing last-mile networks to determine if same-day delivery is possible, and if so, selects the optimal combination of cost and delivery time to present to the shopper. Customers can track deliveries in real-time and receive notifications when a delivery is confirmed, picked up and delivered. 

Source: Shipsi

What Problem Does Shipsi Solve?

According to Shipsi, 88% of customers are willing to pay more for same-day delivery, yet only 15% of retailers now offer same-day delivery, and over 25% of shopping cart abandonment is because shipping is too slow. But same-day delivery is a challenge for most companies, and white label integration with last-mile delivery partners requires substantial time and effort.

Headquarters 

Los Angeles.

Funding Stage

Seed (recently closed a capital raise for $1.9 million).

Business Model

The company charges based on the number of transactions (tier-based), plus a one-time implementation fee and monthly recurring fee. 

Management Team

Chelsie Lee, Co-Founder and CEO.

Company Outlook

The company operates in over 100 cities across the U.S. Current partners include Shopify, Postmates, Uber and Salesforce. Clients include Create the Edit, Mini Dreamers and No Rest for Bridget. 

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