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Retail 2023: 10 Trends in Retail Technology

We present 10 trends in retail technology, covering technologies that brands and retailers can employ to make their businesses more efficient, reduce costs, improve customer experiences and explore new revenue opportunities. We discuss the metaverse, livestreaming e-commerce, self-checkout, returns management and more.

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Global Retail in 2023: Five Forces, Five Trends

Our flagship annual report outlines our trend expectations for the year ahead in retail globally. We discuss five forces set to impact global retail in 2023–including high inflation and interest rates—and reiterate our RESET framework for retailers to respond to short-term consumer needs while securing longer-term success.

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