Executive Summary

“New Retail” is a model for integrating online retail, offline retail and logistics across a single value chain powered by data and technology. In this biweekly series, we cover important developments in New Retail in China and beyond. Here’s what’s happening:

  • Prada launched on third-party e-commerce platforms Secoo and JD.com in China.
  • Southeast Asia e-commerce platform Lazada launched a “See Now, Buy Now” fashion show in Thailand.
  • Alipay is partnering with six European mobile payment companies.
  • Alibaba made Fengniao Delivery, Ele.me’s logistics arm, a standalone unit.
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Executive Summary

Coresight Research’s monthly reports keep you up to date on US and UK retail sales, US retail traffic and in-store metrics, selected US retailers’ same-store sales and key global consumer indicators. Click here to view our full collection of Monthly Reports.

Our US Monthly Retail Traffic and In-Store Metrics Report reviews year-over-year changes in selected store-based metrics, including sales, traffic and conversion rates.

Highlights from our May Retail Traffic report:

  • US store traffic declined 8.9% year over year in May. The conversion rate (CVR) advanced 0.2 percentage points, average transaction value (ATV) grew 4.1% and the product return rate was flat year over year.
  • May’s traffic varied over the course of the four weeks: The third week of the month had the lowest decline of 4.8%. Traffic declined in week 1 by 11.8%, in week 2 by 9.5% and week 4 by 7.8%.
  • The northeast experienced the largest decline in traffic at 12.5% and the west experienced the largest decline in sales at 7.0%. The west had the smallest decline in traffic at 7.5% and the south had the smallest decline in sales at 3.8%.
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Executive Summary

Walmart is testing an unlimited grocery delivery service in select US markets called “Delivery Unlimited.”

  • Walmart subscribers pay an annual fee of $98 or a monthly charge of $12.95 for unlimited delivery of online grocery orders.
  • Driven by online grocery, Walmart’s e-commerce sales jumped 37% in 1Q20, and the company expects e-commerce sales to grow another 35% in FY20.
  • Separately, Target last week expanded its same-day delivery service, which costs $9.99 per order.

Executive Summary

Coresight Research’s monthly reports keep you up to date on US and UK retail sales, US retail traffic and in-store metrics, selected US retailers’ same-store sales and key global consumer indicators. Click here to view our full collection of Monthly Reports.

Our monthly US Retail Sales Report reviews the latest sector data published by the US Census Bureau.

Highlights from our May US Retail Sales Report:

  • Total US retail sales excluding gasoline and automobiles increased 3.2% year over year in May, weakening from the revised 5.8% year-over-year rise in April.
  • Furniture stores sales increased 1.2% year over in May, slightly above April’s 1.1% growth. The clothing sector saw sales drop 2.4% in May, compared to a 3.9% increase in April. Department store retailers posted a sales decline of 3.3%, worsening from a 0.9% fall in April.
  • In May, nonstore retailers saw sales rise 11.4% year over year, lower than the 12.9% reported in April.
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Executive Summary

Reality Technology—Augmented Reality (AR), Virtual Reality (VR) and Mixed Reality (MR)—offers innovative ways of engaging with consumers. This retail-tech landscape lists notable reality technology startups focusing on applications including virtual try-on, marketing and social commerce.

To read our deep-dive report on how reality technology is changing the way consumers shop and how 5G will contribute to accelerating its adoption in retail, click here.

To view more of our Innovator Landscapes spotlighting innovative retail-tech start-ups that are disrupting the retail industry, click here.

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QUESTION OF THE WEEK: Where Do US Consumers Shop for Beauty, Grooming and Personal Care Products?

Walmart is America’s most-shopped retailer for beauty, grooming and personal care products, based on the proportion of respondents that purchased from the company in the past 12 months. Amazon and Target are its closest competitors.

Executive Summary

Chinese e-commerce companies Alibaba and JD.com are eyeing the Russian market. They have both recently formed partnerships with Russian companies in the e-commerce space.

  • Alibaba will form a joint venture AliExpress Russia JV with the Russian Direct Investment Fund and two Russian companies, MegaFon and Mail.ru Group.
  • JD.com partnered with Russian e-commerce platform Yandex.Market in a deal that will see the latter begin selling JD.com goods from this month.

Executive Summary

China’s Belt and Road Initiative (BRI) involves multiple countries and encompasses massive infrastructure development spanning Europe, Asia and Africa to enhance trade routes to and from China.

  • The BRI involves the development of a network of infrastructure such as roads, railroads, ports, electricity and energy, as well as trade and finance ties between China and participating countries. The routes include an overland route that links China with South and Southeast Asia, Central Asia, Russia and Europe, and a sea route that passes through the South China Sea to the Indian Ocean and the Mediterranean.
  • As the plan progresses, we are seeing progress in policy coordination, facilities connectivity, improved trade, financial integration and people-to-people bonds. While many countries are working with China, some sought to cancel or scale back projects amid concerns over so-called “debt traps” and other concerns.
  • These are some of the benefits: Infrastructure improvements should deliver lower transit costs. Enhanced infrastructure will make it easier for companies to tap into Belt and Road countries. The BRI could also boost local economies in participating countries, which could in turn bolster demand for consumer goods.
  • The BRI is an ambitious plan to transform the transport landscape connecting Europe, Asia and Africa. Multinational companies stand to benefit from opportunities in BRI markets in the long run.

 

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Executive Summary

Alibaba has filed for a Hong Kong listing, potentially Hong Kong’s biggest offering since 2010.

  • The listing could raise up to $20 billion, the biggest fund-raising activity since AIA Group’s 2010 IPO.
  • This move will give Alibaba another large market for its shares and bring in investors more familiar with the company and Asia Pacific, potentially pushing its value higher.
  • The second listing in HK will raise funds amid slowing economic growth at home and ongoing trade tension with the US.

Executive Summary

This report forms part of our Innovator Intelligence series, which focuses on emerging companies that are disrupting traditional retail and fueling innovation across the retail value chain. Each year, US enterprises lose around $62 billion in revenues due to poor customer service, according to cloud platform company NewVoiceMedia.

  • The retail churn rate—the share of customers who stopped shopping at a particular retailer or opted out from a subscription service—was 27% for US brick-and-mortar stores in 2018.
  • Furthermore, better customer experience yields higher revenues—seven in ten US customers said that they would spend more on a company’s products if they are satisfied with its customer service, according to American Express.
  • Linc Global offers an automated shopper assistance solution that automates brand-to-shopper digital interactions and provides more engaging 1:1 communication. Customers can receive updates and answers about orders, tracking, returns and products, and get contextual and personalized recommendations.
  • Queries about order and return issues can account for as much as 50% of the total received by a customer service agent. Linc’s automation reduces these queries by 25–30%, which can help retailers cut operational costs and improve shopper interactions.
  • Linc allows companies to automate customer experience by allowing retailers to automate around 70% of the customer queries.

See below for the full report.

 

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Executive Summary

With this series, 30 Global Retail Cities, we profile the world’s major shopping cities – from fashion capitals such as Milan to shopping hubs such as Honolulu and Bermuda. We curated the top retail stores in each city, along with must-see shopping districts, major retail events innovative store formats.

Click here to view the full 30 Global Retail Cities series.

These are our highlights from Amsterdam:

  • Amsterdam’s must-see luxury department store is De Bijenkorf in Dam Square, which has been around since 1870.
  • X Bank is a 700-square-meter concept store, installation gallery and exhibition hall — a creative space that highlights local talent.
  • Tony’s Chocolonely makes ethical chocolate, using organic, fair-trade cacao. The store in Oudebrugsteeg is a chocolate indulgence, where customers can watch the chocolate production process and taste a variety of chocolates.
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Executive Summary

  • Alphabet (the parent company of Google) reported 1Q19 revenues of $36.34 billion, up 16.7% year over year and below the $37.3 billion consensus estimate. Non-GAAP EPS was $11.90, down 10.8% year over year and beating the $10.60 consensus estimate.
  • Mobile search, YouTube, and Cloud were the key growth drivers in the quarter.
  • The company did not offer guidance; however, it discussed variability in Sites revenue due to changes in the platform for the long-term interest of users and advertisers, strong Cloud momentum, as well as momentum for assistant-enabled Home devices.

Executive Summary

June 14, 2019

  • This week’s note “From the Desk of Deborah Weinswig” looks at Aldi’s entry into China – and how the company is using technology to appeal to local tech-savvy consumers.
  • Specialty apparel retailer Charlotte Russe is back before customers had the chance to say goodbye: The new owner will re-launch Charlotte Russe retail outlets across the US and opened the online store on June 3.
  • UK online supermarket Ocado has invested £17 million in vertical farming, and says the retailer hopes “to co-locate vertical farms within or next to” fulfilment centers to ensure delivery of fresh produce to its customers.
  • Shiseido Travel Retail has partnered with Singapore’s Jewel Changi Airport and Japanese art collective TeamLab to launch an art installation called Sense at the Shiseido Forest Valley in the Jewel Changi Airport mall.

Executive Summary

Coresight Research tracks news about store closures, openings and bankruptcies. Our Weekly US and UK Store Openings and Closures Tracker focuses on department stores and specialty retail stores, including, but not limited to, those selling softlines, hardlines, consumer electronics, groceries and furniture.

Click here to view our full collection of Weekly US and UK Store Trackers.

  • In the US, year-to-date announced closures have already exceeded the total we recorded for the full year 2018. Coresight Research estimates announced US store closures could reach 12,000 by the end of 2019.
  • So far this year, US retailers have announced 6,971 store closures and 2,978 store openings. This compares to 5,864 closures and 3,251 openings for the full year 2018.
  • Year to date, UK retailers have announced 325 store closures and 398 store openings.

 

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Executive Summary

The US-China trade dispute rages on, affecting multiple categories including footwear, furniture, apparel and food. In this report, we review recent developments and discuss implications for the furniture category.

  • US President Trump recently threatened to increase tariffs on another $300 billion worth of Chinese goods.
  • China has said it “doesn’t want a trade war” but added it is “not afraid of fighting it,” according to Foreign Ministry spokesman Geng Shuang.
  • Furniture manufacturers originally said they would absorb the costs when Trump imposed 10% tariffs on furniture in September 2018, but faced with May’s increase to 25%, most are reconsidering.
  • Manufacturers are also looking for other sourcing sites, but few other countries can equal China’s production capacity, manufacturing technology and overall infrastructure.
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