Executive Summary

In China, luxury brands hold exhibitions not only to publicize their brands but also to deepen the relationship with the customer. We look at recent exhibitions by luxury brands and their impact, particularly on social media.

  • The exhibitions allow consumers to have an immersive 360-degree experience to cultivate brand affection and engagement.
  • Exhibitions can create buzz on social media, and not just from celebrities or key opinion leaders (KOLs) but from posts by real consumers.
  • Luxury brands also link exhibitions with events in culture, art, music or travel, so consumers associate the brand with specific lifestyles.
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Executive Summary

July 5, 2019

  • This week’s note “From the Desk of Deborah Weinswig” looks at the growing silver market, offering insights into US seniors’ buying habits.
  • Cosmetics maker Coty is taking a $3 billion write-down as part of a restructuring plan that will see it reorganize and cut jobs at brands bought in 2016 from Procter & Gamble.
  • Swedish furniture retailer Ikea is looking to open stores outside Mexico City as part of its 10-year expansion plan in the country. Ikea aims to produce at least 8% of its merchandise locally for its operations in Mexico.
  • Beverages group Jacobs Douwe Egberts (JDE) has launched its coffee and tea flagship store on Alibaba’s Tmall Global. JDE’s aim is to offer high-quality coffee and tea to the 654 million active users on Alibaba’s marketplaces.

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Executive Summary

  • Associated British Foods (ABF) reported its trading update for the 40 weeks ended June 22. This report focuses on Primark, the company’s retail business.
  • Primark grew its year-to-date sales by 4% at constant currency and as reported.
  • For FY19, Primark expects modest growth in net profit and expansion in the operating margin.

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Executive Summary

Coresight Research tracks news about store closures, openings and bankruptcies. Our Weekly US and UK Store Openings and Closures Tracker focuses on department stores and specialty retail stores, including, but not limited to, those selling softlines, hardlines, consumer electronics, groceries and furniture.

Click here to view our full collection of Weekly US and UK Store Trackers.

  • In the US, year-to-date announced closures have already exceeded the total we recorded for the full year 2018. Coresight Research estimates announced US store closures could reach 12,000 by the end of 2019.
  • So far this year, US retailers have announced 7,062 store closures and 3,022 store openings. This compares to 5,864 closures and 3,258 openings for the full year 2018.
  • Year to date, UK retailers have announced 392 store closures and 477 store openings.
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Executive Summary

  • In 1Q20, ended May 31, 2019, Seven & i reported a 1.3% year-over-year decline in net sales. However, the company’s EPS increased 21.5% in the first quarter.
  • The company’s overseas convenience store business witnessed a strong performance, with operating income increasing 26.6% year over year. Domestic convenience store operations recorded operating income growth of 8.0%.
  • Superstore Ito-Yokado saw operating income decline 84.4% year over year. Department-store chain Sogo & Seibu posted an operating loss of ¥371 million versus an operating profit of ¥290 million in 1Q19.
  • Seven & i reiterated its total revenues and operating income guidance for FY20.

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Executive Summary

In our weekly Supply Chain Briefing series, we discuss how technology is transforming the various stages of the retail supply chain, including product design, demand forecasting, manufacturing, logistics, warehousing, last-mile delivery and sales.

This report discusses how Intelligent Virtual Assistants (IVAs) work, and how they can be applied to various stages of the supply chain.

  • Global spending on the IVA market is expected to reach $17.13 billion by 2023, an estimated CAGR of 38% over the $3.42 billion spent in 2018, according to procurement intelligence company
  • With rising demand for faster delivery, there is a business case for using IVAs.
  • IVAs can help retail by enhancing logistics, last-mile delivery and at various sales stages of the supply chain.
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Executive Summary

  • Sainsbury’s reported comparable sales ex fuel fell 1.6% year over year in 1Q20, compared to a 0.9% decline in the previous quarter and missing the consensus estimate of a 1.4% decline recorded by StreetAccount.
  • The company’s total sales ex fuel fell 1.2% year over year, compared to a 0.2% decline in the previous quarter and in line with the consensus estimate.
  • The company says the retail market remains highly competitive and promotional, and the consumer outlook remains uncertain.

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Executive Summary

In this report, we explain the buy online and pick up in store (BOPIS) model in detail and assess how some US retailers are using this service to enhance their omnichannel retailing.

  • Retailers can fulfill BOPIS orders using store inventory or ship from  distribution centers. In-store order fulfillment enables same-day pick up  and optimizes in-store inventory.
  • As part of launching BOPIS, most retailers integrate inventory systems and invest in technologies such as order management systems that align online and offline channels.
  • Now, only 27.5% of US retailers offer BOPIS, compared to the UK (64%) and France (50.5%), according to OrderDynamics. However, the number of US retailers offering BOPIS increased 5.7 percentage points in 2018, and BOPIS adoption among US enterprise-sized chains is particularly high at 43%.
  • According to a National Retail Federation (NRF) study, about 64% of consumers use the BOPIS option to avoid shipping fees. Many companies (nearly 38%) choose the BOPIS model to attract customers into the store hoping they will make additional purchases, according to a Signifyd 2018 survey.
  • A large number of US retailers continue to face multiple challenges managing BOPIS, with significant difficulties in logistics, inventory tracking, and training and managing store staff, according to a Signifyd 2018 survey.
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Executive Summary

On July 2, 2019, NCR announced the acquisition of D3 Technology, a leading provider of online and mobile banking for the large financial institution (LFI) market, for an undisclosed figure.

  • D3 provides software APIs and tools for banks and credit unions to offer digital banking services across many platforms, including mobile, as well as enhancing usability and design to enhance the customer experience.
  • NCR commented that the acquisition would expand NCR Digital Banking into new market segments, including US large banks and, over time, international banks. The transaction will enable the company to capitalize on new market opportunities and bring top-tier capabilities to its mutual and future clients, it said. The addition of D3 will also provide a leading on-premise solution built for the needs of LFIs.
  • The company envisions the acquisition will accelerate its digital first banking strategy, which includes integration of the customer experience across all self-service channels such as online and mobile banking, ATMs, interactive teller machines, complemented by the company’s consulting, advisory and support services.
  • The D3 acquisition strengthens NCR’s banking software portfolio, expanding its reach from banking hardware such as ATMs to incorporate digital and mobile technology.

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Executive Summary

“New Retail” is a model for integrating online retail, offline retail and logistics across a single value chain powered by data and technology. In this biweekly series, we cover important developments in New Retail in China and beyond. Here’s what’s happening:

  • Alibaba will build a digital trading platform for merchants in Yiwu – China’s wholesale hub city.
  • Xiaolu Clinic, an online platform that connects traditional Chinese medicine doctors to patients, has received new funds to power growth.
  • Swiss watchmaker Omega has launched a pop-up store on Tmall Luxury Pavilion and started pre-selling its new watch edition exclusively on the platform.
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Executive Summary

On July 1, 2019, Coty announced a turnaround plan, designed to improve performance, especially in consumer beauty and to optimize its luxury and professional beauty businesses. The announcement also covers the financial outlook and provided information on management changes.

  • The plan focuses on three strategic pillars: rediscover growth, regain operational leadership and build a culture of pride and performance.
  • For FY20, Coty expects a moderating decline in net revenues, constant currency adjusted operating income to be up 5-10% and moderate improvement in free cash flow.
  • By FY23, Coty forecasts 0-2% growth in net revenue, an operating margin of 14-16% — and hopes to attain a leverage ratio of net debt to EBITDA below 4x by that year.

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Executive Summary

On June 10, Grocery Outlet Holding announced the pricing for its initial public offering (IPO). We look at the company’s business, its IPO and competitors in the discount grocery segment.

  • Grocery Outlet, which calls itself an “extreme value” retailer, issued 17,187,500 shares of common stock at an offering price of $22 per share, garnering net proceeds of $346 million. The company said it will use the funds to repay long-term debt and has set an ambitious store expansion goal.
  • Since 2015, Grocery Outlet has grown its comparable sales at an average rate of 4.2%. However, comparable-store sales growth will have been flattered by the annual 10.1% increase in store numbers: Stores take a number of years to reach maturity but they will be included in the base for comparable sales just one year after opening.
  • The US grocery market remains unusually fragmented. This means strong growth at discount chains such as Grocery Outlet and Aldi does not simply represent shoppers trading down, it could also represent consolidation in the value segment.
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Executive Summary

The RealReal raised $300 million in its June 28 NASDAQ IPO. The stock went up 44.5% to $28.90 per share in its first day.

  • The company reported 1Q19 GMV of $224 million, up 41.8% year over year.
  • Authentication is one of the company’s key characteristics.
  • Buyer acquisition cost decreased to $121 in 1Q19, from $224 in 2014.

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QUESTION OF THE WEEK: Which Retailer Is at the Forefront of R&D in AR and VR?

In US retail, Amazon leads the pack in terms of the most reality technology related patents granted. Alibaba Group leads by number of patent applications.

Executive Summary

The relentless growth in e-commerce means the volume of packages is also booming. While volumes climb, customers are demanding faster, more transparent and more convenient delivery. In fact, delivery speed is often an important consideration in purchasing decisions, alongside shipping cost. Last-mile has become a crucial component of supply-chain logistics. Retailers and logistics providers, vying for market share and looking to minimize cost, are responding with heavy investments in last-mile innovation and infrastructure. And of course, equity stakes and outright acquisitions of startups are supplementing retailers’ diet of in-house innovation.

Want to know more about the retail-tech landscape, the key startups and companies innovating in the last-mile logistics space? Read our deep-dive report here.

To view more of our Innovator Landscapes spotlighting innovative retail-tech start-ups that are disrupting the retail industry, click here.

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