Insight Report 4 minutes PremiumSupply Chain Briefing: Gamification Helps to Engage Employees and Improve Customer Experience Coresight Research September 5, 2019 Executive SummaryIn our biweekly Supply Chain Briefing series, we discuss how technology is transforming the various stages of the retail supply chain, including product design, demand forecasting, manufacturing, logistics, warehousing, last-mile delivery and sales. We also discuss other developments that relate to the retail supply chain. This report discusses gamification, which many companies are using to train and motivate their supply chain workforce. Gamification is about integrating game mechanics to a task to increase participation and motivation. Gamification can bring various benefits, including raising motivation and engagement, and improving customer experience delivery. Companies such as Amazon, Brambles and Walmart have adopted gamification to train employees for supply chain operations. Below, we illustrate the seven major components of the retail supply chain, and some of the technologies that can support processes at various stages – from product design to end consumer. This report is for paying subscribers only. Already a paying subscriber? Please log in to see the entire report.If you wish to learn more about our subscription plans and become a paying subscriber, click here. This document was generated for Other research you may be interested in: Amazon India Prime Day 2023: Preview—A Focus on Convenience and Value, Plus Engagement Through Livestreaming and GamificationOctober 2023 US Retail Sales: Health and Personal Care Stores and Nonstore Retailers Continue To Lead Retail Sales GrowthCalm Before Holiday Shopping Season Begins: US Consumer Survey Insights 2023, Week 42Weekly US and UK Store Openings and Closures Tracker 2024, Week 1: Rothy’s Plans To Open 10 US Stores