Insight ReportGenerative AI Latest: GenAI Chatbots and Apps Are Ready for Prime Time John Harmon, CFA, Managing Director of Technology Research February 8, 2024 Reasons to ReadThe Generative AI Latest series provides regular updates on generative AI (artificial intelligence), also known as GenAI, globally—across retail, infrastructure and applications. This report details announcements from January 2024 and discusses three key trends we are watching: GenAI-powered chatbot tech, applications moving up the value chain and GenAI-powered copilots on next-generation smartphones. Companies mentioned in this report include: L’Oréal, IBM, Microsoft, Qualcomm, Salesforce, SAP, Walmart Other relevant research: Key Retail-Tech Themes at NRF 2024: Retail’s Big Show CES 2024 Wrap-Up: Top 10 Tech Takeaways Playbook: Six Quick Wins in Generative AI The Coresight Research CORE framework for generative AI in retail All Coresight Research coverage of GenAI in retail, including previous reports in the Generative AI Latest series Visit the Coresight Research Retail Technology Hub to explore reports, data and competitive landscapes on technology. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Holiday 2025: A Deeper Analysis of the SNAP Impact on Holiday Sales; Recently Lowered US Retail Sales Growth EstimatesWeekly UK Store Openings and Closures Tracker 2025, Week 49: Claire’s Closes 150 Stores; Oliver Bonas To Open 20 StoresUS Back to School 2025, Part 3: Essential Categories and Apparel for the BTS Season—Athleisure and Basics Set to LeadUS Online Grocery Survey 2025: Full-Basket Orders Increase as Delivery Retains Its Dominance—Infographic
