Coresight Conversations: The Future of Retail with Alex Genov, Head of Customer Research at ZapposApril 14, 2020Register for free access Login/Register to view the video.Alex Genov, head of Customer Research at Zappos joins Coresight to discuss knowing customers as people in the age of big data and customer service as an art form enhancing customer lifetime value. retailers hav lost sight of their customers and the fundamentals of nurturing consumer relationships. The avalanche of consumer data of the past 20 years hasn’t made a marked difference for many. Please Log In to view the video. Not a member? Register for a free user account.