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Walmart Taps Store Employees to Test Last-Mile Delivery Initiative

Executive Summary

  • Walmart’s latest initiative in its ongoing competition with Amazon is to test a new delivery program that sends store employees to deliver online orders to customers’ homes at the end of their shifts.
  • The new program is designed to solve the challenges associated with the last mile of delivery, which include cutting shipping costs and getting packages to their final destinations faster and more efficiently, according to Marc Lore, President and CEO of Walmart eCommerce US.
  • The company began testing the package-delivery program a month ago in three stores—two in New Jersey and one in Arkansas—but it did not offer details on when or where it might expand the program across the US.

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